Account Manager

About the role

At SimPL Freight Solutions, we simplify transportation for companies that move a lot of freight but don’t want the headache of managing it all themselves. We act as their transportation team—coordinating shipments, managing carrier relationships, tracking performance, and continuously improving operations. Our customers range from large manufacturers to high‑volume distributors in industries such as automotive, building materials, food, and packaging. We are proactive, responsive, and accountable, anticipating issues, communicating clearly, and finding better ways to deliver results.

Position Overview: The Account Manager serves as the primary point of contact for assigned customers, builds strong relationships, oversees day‑to‑day account execution, and ensures service expectations are consistently met. This role requires strong organization, customer focus, and the ability to coordinate across multiple teams in a fast‑paced environment.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong relationships with customers and key stakeholders
• Oversee day‑to‑day account execution, including shipment activity, service issues, and customer communication
• Monitor account performance and ensure customer expectations and service‑level requirements are consistently met
• Proactively identify and resolve issues before they affect the customer
• Coordinate with operations, technology, accounting, compliance, and other internal teams to support successful account execution
• Lead customer calls, prepare agendas, document action items, and ensure timely follow‑up
• Maintain accurate account documentation, standard operating procedures, customer requirements, and escalation processes
• Review performance data and prepare regular customer reporting
• Identify trends, service gaps, and opportunities for continuous improvement
• Support customer retention and account growth by understanding each customer’s business needs
• Assist with pricing, quoting, requests for proposal, and implementation activities as needed
• Advocate for the customer internally while balancing operational and business objectives

Requirements

• Bachelor’s degree in Business, Communications, Supply Chain, Logistics, or a related field (required)
• At least two years of experience in account management, customer service, logistics, transportation, or a related field
• Ability to work full‑time and 100% on‑site in Raleigh, North Carolina
• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Demonstrated ability to build relationships and communicate professionally with customers
• Strong problem‑solving skills and the ability to remain composed under pressure
• Ability to manage competing priorities and follow through on commitments
• Proactive, accountable, and comfortable taking ownership of customer needs
• Collaborative approach and ability to work effectively across departments
• Proficiency with Microsoft Office; experience with CRM or transportation management systems is preferred
• Applicants must be authorized to work for any employer in the U.S.; we are unable to sponsor employment visas

Benefits

• Competitive base salary and bonus opportunities
• Career growth, development, and advancement opportunities
• Collaborative, supportive team environment
• Medical, dental, and vision insurance
• Life and disability insurance
• Pet insurance, accident, critical illness, legal, identity theft, telemedicine, etc.
• Company 401(k) plan with a company match
• 15 PTO days and 9 paid holidays

Core Values

• Figure it out, Make it Happen
• Results Matter
• Grit & Passion
• Integrity
• Teamwork