Account Manager
About the role
We're looking for an Account Manager to generate sales, develop and maintain long-term relationships with assigned accounts, and serve as the primary point of contact for assigned customers. This role requires experience working complex and strategic sales in SMB markets to drive significant growth.
Responsibilities
- Generate sales among client accounts, including upselling and cross-selling
- Operate as the point of contact for assigned customers
- Develop and maintain long-term relationships with accounts
- Ensure clients receive requested products and services in a timely fashion
- Communicate client needs and demands to the employer company
- Forecast and track client account metrics
- Manage projects within client relationships to carry out client goals while meeting company goals
- Identify opportunities to grow business with existing clients
- Coordinate with staff members working on the same account to ensure consistent service
- Collaborate with the sales team to reach prospective clients
- Service multiple clients concurrently, often meeting deadlines
- Keep records of client transactions
Requirements
- Bachelor's degree (preferred) with 4+ years of technology sales experience
- Cybersecurity experience is a plus
- Knowledge of common information technology terms, processes, and functions
- Experience selling and upselling SAAS solutions
- Experience with managed service and managed security service providers required
- A track record for consistently meeting and/or exceeding individual sales quotas
Desired Skills
- Project Management Skills
- Ability to Communicate Client Needs with Staff
- Talent for influencing client management
- Ability to Manage Multiple Projects and Relationships Simultaneously
- Negotiation Skills
- Listening Skills
- Communication Skills
- Presentation Skills
- Time Management Skills
Work Arrangement
This is a remote position based in the United States. At this time, we are not hiring candidates who require visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship.
About SilverSky
We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It's the human-enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy.