Account Manager

About the role

At SIA Group, we’re more than an insurance agency; we’re a team that helps people feel confident in their coverage and supported every step of the way. With offices across North Carolina, we provide insurance, risk management, and employee benefits solutions to businesses and individuals alike. We’re growing and looking for an Insurance Account Manager to join our Eastern NC team.

Responsibilities

• Provide day-to-day service to clients by updating policies, answering questions, processing payments, and delivering documentation
• Respond to client calls and correspondence related to new and existing policies, including claims support during business and after hours as needed
• Partner with producers or work directly with clients to understand coverage needs, gather information, research options, and present solutions
• Prepare quotes, bind new coverage, cancel existing policies, and negotiate with carriers when appropriate
• Schedule and participate in client reviews to evaluate coverage, identify exposures, and recommend solutions to better protect their business or personal assets
• Process renewals, remarket policies when needed, and help round out accounts with additional coverage opportunities
• Resolve service issues by identifying concerns, determining root causes, and implementing effective solutions with follow-up
• Review policies and audits for accuracy and coordinate corrections between clients and carriers
• Maintain detailed and accurate records in the agency management system
• Collaborate with team members, share knowledge, and provide support and mentorship when needed

Requirements

• Active North Carolina Property & Casualty or Life & Health license
• Minimum of two years of insurance service experience or comparable education and experience
• Strong knowledge of insurance products, coverages, underwriting, and agency procedures
• Excellent customer service skills with a professional and approachable communication style
• Strong written and verbal communication skills, along with solid math and reading comprehension
• High attention to detail with strong organization, multitasking, and follow-up skills
• Ability to manage complex situations, solve problems independently, and stay calm under pressure
• Strong time management skills and a high level of personal accountability
• Comfortable using agency management systems, rating tools, and carrier websites

Qualifications

• Relationship-driven
• Detail-oriented
• Confident in their expertise

Skills

• Customer service skills
• Technical knowledge
• Problem-solving abilities
• Effective communication skills
• Attention to detail
• Time management skills
• Ability to manage complex situations

Benefits

• Work-life balance
• 401(k) with company match
• Health, Dental and Vision Insurance
• Nurse Concierge
• Telehealth and In-Home Urgent Care
• PTO
• Wellness Resources
• Ongoing training and professional development
• A collaborative, team-oriented culture with opportunities for career advancement

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

The schedule is flexible and designed to accommodate the needs of the team and the clients.