Account Manager

Responsibilities

• Communicate daily and or weekly with key customer contacts to ensure our service level are meeting, or exceeding expectations, with the intent being to continue to build account position and learn strategic information, such as scheduling, desired outcomes, business changes, competitive dynamics, etc.
• Manages the physical inventory (VMI) counting/analysis by planning and organizing a daily work schedule.
• Services Key Account as an on-site resource to perform daily, weekly and or monthly packaging line audits (monitor workflow, identify process improvements, etc.) as required by the Account Executive.
• Lead the planning and implementation of Key Account projects to include, but not limited to automation, process improvements, material changes, etc.
• Develop content for sales presentations as directed (i.e., Excel spreadsheets, Proposals, Business Reviews, etc.).
• Manage the creation of sales proposals within the normal organizational channels.
• Define project tasks within specific accounts and the resource requirement to provide the appropriate direction and support to the Project Manager – Key Accounts and team.
• Communicate with primary Account Executive and Customer Service Rep on any activities/developments within assigned accounts.
• Interacts with vendor reps as needed to obtain samples, pricing, quotations, etc.
• Submit orders as directed by primary Account Executive.
• Recommends changes in products/service by evaluating results and competitive developments.
• Solves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to primary Account Executive.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; interacting with vendor reps; establishing personal networks; participating in professional societies.
• Review Daily Order Bookings and Commission Reports of primary Account Executive to find any potential mistakes and/or margin maximization opportunities.
• Enhances customer experience by maintaining a high level of energy, attitude and appearance.

Requirements

• Bachelor's degree from four-year college or university; or a minimum of five years’ experience in lieu of a degree
• Minimum of 1 year experience in Business to Business (B2B) customer facing customer service, sales or sales support
• Strong grasp of Microsoft Office with emphasis on Outlook, Word and Excel