Account Manager

Position Summary

We are seeking an Account Manager to build long-term, trusting relationships with our customers. Key responsibilities include:

• Create and develop relationships with customers
• Oversee a portfolio of assigned customers
• Develop new business from existing clients
• Connect with key business executives and stakeholders
• Prepare sales reports
• Answer client queries and identify new business opportunities
• Liaise with cross-functional internal teams to improve the customer experience

Essential Functions

• Build and develop relationships with customers to ensure continued partnership
• Communicate shipment updates proactively and accurately ensuring a customer-centric approach
• Analyze customer inquiries and provide quality and timely insights and updates to your customers
• Proactively identify opportunities to improve operational efficiency
• Respond to customers with a sense of urgency to provide an excellent customer experience
• Recognize opportunities and leverage automation to take action and promote value
• Call on dormant customers to reestablish contact and generate demand
• Leverage technology platform to generate reports, analyze load data and exceed customer expectations
• Drive profitably through effectively managing sales plan execution, supplier relationship management, A/R and A/P, claims, etc.
• Collaborate internally with Finance, Operations, and Supply Chain

Education and Experience

• High School Diploma or GED equivalent
• Bachelor's Degree or equivalent experience preferred
• 2+ years previous Logistics Account Management experience
• 2+ years Industry experience in account managing SaaS and/or TMS accounts
• Previous Customer Engagement Experience

Knowledge, Skills and Abilities

• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Exceptional analytical skills for analyzing client data
• Satisfactory problem-solving skills to help resolve customer complaints or needs
• Up-to-date understanding of the industry’s consumer behavior
• Strong customer service and interpersonal skills for dealing with different types of customers and clients

Compensation

(AC I Salary Range 39k-57k plus 6k flat bonus)

Work Location

Hybrid (Sheer’s St. Louis office); Tuesday, Wednesday and Friday in office.

Working Conditions and Physical Demands

Sedentary inside office work with limited exposure to weather conditions.

Benefits

• Medical, Dental, and Vision Coverage
• HRA and FSA
• 401K retirement plan
• Vacation and Sick time, paid holidays
• Short and Long-Term Disability Income
• Term Life and AD&D Insurance
• Employee Assistance Program