Account Manager

About the role

Sheer Account Managers act as a dedicated resource for specific accounts within Sheer Logistics, driving load growth and delivering exceptional customer service. As the primary communication link between customers and the Sales team, the Account Manager nurtures relationships to increase wallet share and supports operational tasks to ensure seamless logistics execution.

Responsibilities

• Serve as the responsible party across a collective Book of Business.
• Manage and maintain customer relationships to nurture existing accounts and gain wallet share.
• Provide exceptional customer service to assigned accounts to ensure load count growth.
• Support operational tasks including Load Building, Track & Trace, Appointment Setting, and Document Retrieval.
• Handle daily dispatching and customer service in a fast-paced, evolving environment.
• Maintain thorough and timely records of customer interactions and transactions.
• Resolve problems to the satisfaction of carriers, customers, and Sheer Logistics.
• Communicate consistently with dedicated accounts and associated Sales Representatives.

Requirements

• High School Diploma or GED equivalent; BA/BS degree or equivalent experience preferred.
• Previous Customer Engagement Experience; 3PL experience preferred.

Skills

• Time management skills.
• Excellent phone, communication, and customer service skills.
• Computer literacy and proficiency.
• Working knowledge of basic geography.
• Sound judgement and professionalism.
• Relationship-building qualities.
• Ability to multitask and pay attention to detail.
• Comfort with daily unpredictability and an enthusiastic demeanor.

Pay

$55,000 - $70,000 base salary plus commission plan tied to book of business.

Schedule

Hybrid schedule: in-office Tuesday–Thursday at Sheer’s Chicago office, remote Monday and Friday.

Benefits

• Medical, Dental, and Vision Coverage.
• HRA and FSA options.
• 401K retirement plan.
• Paid vacation, sick time, and holidays.
• Short- and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Employee Assistance Program.

Working Conditions

Sedentary inside office work with limited exposure to weather conditions.