Account Manager

Essential Job Functions

• Aid in developing detailed growth strategies for the region by understanding competitive advantages/disadvantages of our product and service offerings.
• Contribute to the identification and development of new business opportunities within the region.
• Help prepare business cases for new opportunities.
• Support key relationships with customers, particularly in purchasing, design, engineering, and advanced product development.
• Participate in customer LTA negotiations and commercial pricing strategy discussions.
• Provide technical support to customers and help resolve customer disputes and escalations.
• Update and maintain relevant documentation, including: quotes, customer price breakdown forms, cost sheets, price information, and commercial pricing strategies.
• Maintain account information for customers, including: cadence charts, organization charts, customer debits/credits, and customer scorecard.
• Create innovative solutions for our customers through experience and creativity.
• Evaluate quoted prices in light of changed specifications.
• Review and identify discrepancies related to costs for labor, raw material, purchase parts, and purchased operations.
• Conduct tool invoicing and maintain quote records for all projects.
• Lead cross-functional development projects.
• Support business unit strategic planning, sales forecasting, and budgeting.
• Contribute to new service assessments, marketing research and literature development, including competitor analyses, market trend analyses, and cost benchmarking analyses.
• Drive cost optimization actions for maximum profitability.
• Review and scrutinize Plex inputs and outputs with account financial manager.
• Complete NPV/IRR analyses and advanced product development inputs.
• Leverage EC management to improve IRR/margins.
• Support BPP phases and challenge design assumptions from the engineering team.
• Execute VAVE strategy internally and external with the customer.
• Manage the win/loss database.
• Identify new applications for existing Shape product/process technology.
• Support collaboration with Shape SAP and JV partners.
• Provide direction and coaching to less experienced team members.
• Contribute to recruiting and talent management activities for less experienced team members.
• Identify and train a backup to manage key tasks when absent.

Additional Functions

Support other functions not specifically outlined in this position description as directed by the leader.