Account Manager

What You’ll Do

• Provide prompt and accurate responses to routine client inquiries, including report requests.
• Coordinating with other departments as needed, escalating as appropriate, and following to resolution.
• Help support discussions and implementation specialist to secure necessary documentation.
• Provide client support to the Account Executive, including but not limited to requesting and routing necessary reports, tracking timely request completion, and internal routing of benefit change paperwork.
• Train clients on self-service tools such as for claim lookup or administrative overrides.
• Cook up the fulfillment of in-writing collateral, including client and member mailings, welcome kits, and other communications.
• Cook up the ongoing internal review process for policies and procedures within the PBM Operations department.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience preferred.
• At least two (2) years of relevant work experience in employee benefits required with a minimum of one (1) year client or member facing experience preferred.
• Maintain a valid driver’s license and personal insurance liability coverage.