Account Manager

About the role

The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members to join our Relationship Management and Client Service team. Our primary goal is to provide an exceptional client experience to our clients. As an Account Manager you will develop, maintain and expand the client relationships with existing clients serving as the primary point of contact for the daily activities and initiatives of your clients.

Responsibilities

• Enhance the client relationship by building deeper and broader relationships within your client base and developing an intimate understanding of your clients’ business and objectives.
• Utilize industry and SEI Solutions knowledge to consult with clients and present innovative recommendations relating to: industry trends, product differentiation (product rollout, new classes, channels, etc.), new market opportunities, success stories, etc.
• Manage client and internal expectations while identifying, resolving and/or escalating critical issues.
• You will be a strong advocate for your clients internally and a strong advocate for SEI externally.
• Utilizing your experiences you will engage with internal teams to find creative ways to continually define our service offering and contribute to the success of the market unit by identifying and participating in department wide initiatives to improve effectiveness.
• Lead the onboarding of new clients and manage key client projects (prioritize projects, identify new projects to be initiated, gather resources, monitor milestones, perform business analysis, document, etc.).
• These projects include the opening and closing of funds and share classes, coordinating fund mergers, asset pool conversions and external service provider changes.
• Ensure that standardized processes are created and used to manage routine activities.
• Aid in helping IMS meet its business objectives by helping ensure client relationships maintain revenue and profitability goals.
• This requires your active involvement in helping identify cross-selling opportunities and supporting the recontract and RFP processes.

Qualifications

• Bachelor’s Degree in Accounting, Finance, Economics, or related field (or equivalent experience).
• 4+ years investment management/operational experience (Traditional or Alternative).
• Strong team building skills.
• Excellent Client Service skills built around the SEI Client Experience Principles.
• Proven project management skills.
• The self-motivation and drive to monitor multiple client deliverables without sacrificing excellence or quality.
• Strong written and verbal communication skills.
• Willingness to travel up to 10% of your time.

Benefits

• Healthcare (medical, dental, vision, prescription, wellness, EAP, FSA)
• Life and disability insurance (premiums paid for base coverage)
• 401k match
• Tuition reimbursement
• Commuter benefits
• Up to 11 paid holidays/year
• 21 days paid time off/year pro-rated for new hires which increases over time
• Paid parental leave
• Discounted stock purchase plan
• Investment options

Schedule

SEI offers a hybrid work environment for most roles.

Pay

SEI offers competitive compensation packages, including a comprehensive benefits package that includes healthcare, life and disability insurance, 401(k) match, tuition reimbursement, commuter benefits, and more.

Company Information

SEI is an Equal Opportunity Employer and so much more… After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

AI Acceptable Use

SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.