Account Manager
Who Are We?
FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies. We specialize in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. Headquartered in Commerce, California, we have operations across the Americas, EMEA, and APAC. Named a Best Places to Work in Aviation in 2024, FDH Aero operates in 14 countries with over 1,500 best-in-industry employees and over 650,000 square feet of inventory space.
About the Role
The Account Manager will thrive in a fast-paced environment. The successful candidate must be comfortable making outgoing calls, qualifying prospects, following up on leads, and closing sales.
Responsibilities
- Receive and process quotes, orders, pricing, availability, shipping costs, etc.
- Communicate with customers and process RFQs, POs, Returns, order follow-ups.
- Negotiate prices with customers for potential orders.
- Effectively communicate with internal departments.
- Work closely with outside sales team including quoting, reports, and product availability.
- Recommend products and services that best fit customer needs.
- Review and accurately enter Purchase Orders (Contracts) to ensure customer’s Terms & Conditions, Quality, and Customer Specific Requirements.
- Be cooperative, positive, and respectful with customers, supervisors, and co-workers.
- Pursue open non-conforming submittals for disposition with customer.
- Capable of negotiating discounts with customer in order to complete the sale.
- Understand and work with product import/export regulations and customs brokers.
- Completely read and review purchase orders accurately, comparing information on the purchase order to the quotations to validate order specifics and transfer accurately the full details to sales orders in a timely manner.
- Perform other duties as assigned.
Qualifications & Skills
- A High School Diploma required; a Bachelor’s Degree preferred.
- 2-3 years of inside sales experience in the aerospace industry is preferred.
- Proficiency in Quantum is a plus.
- Proficiency in Microsoft Office.
- Track record of achievement.
- Accurate Data Entry, attention to detail.
- Goal-oriented.
- Strong Verbal and written competencies.
- Ability to work within a team, influencing others.
- Strong Work Ethic.
- Ability to handle confidential matters.
- Ability to work in a fast-paced, deadline-oriented environment.
- Team player and ability to motivate the team members.
- Excellent verbal & written communication skills.
Special Requirements
- U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
- ITAR requirement 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee.
FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.