Account Manager

Salaried position in Kalamazoo, MI (Miller Rd.), full-time with competitive salary.

About the role

Schupan has been building sustainable material solutions since 1968. The company offers a people-first culture, opportunities to grow, and competitive pay while working toward a more resourceful future. Core values: Integrity, Compassion, Empowerment, Sustainability.

As an Account Manager, you will manage a portfolio of scrap accounts and provide exceptional service to customers within your assigned territories through the buying and selling of scrap metals and other commodities. You will develop and maintain strong client relationships, conduct yard visits, analyze inventory, coordinate logistics, and perform market analysis and reporting.

Responsibilities

• Research, develop, and solicit new business opportunities
• Partner with the Administration team to set pricing and address customer concerns
• Complete non-conforming material reports and work with customers to resolve issues
• Collaborate with the Transportation Manager to ensure efficient service to accounts
• Serve as the main point of contact for assigned customers, providing excellent service to build and retain relationships
• Conduct waste stream audits, expand recycling programs, and provide on-site training upon request
• Prepare quotes and negotiate scrap customer contracts
• Identify consumers for recyclable commodities received from industrial customers
• Identify, communicate, and implement effective solutions to meet customer needs
• Represent the company at business and trade meetings
• Perform data entry and maintain accurate records within internal systems
• Meet with customers regularly, both on-site and off-site
• Travel at least 50% of the time (by air, rail, or car) to meet goals and objectives

Requirements

• Bachelor's degree in Business Management or a related field, or equivalent work experience
• At least two years of related experience and/or training, or an equivalent combination of education and experience
• Valid driver's license
• Demonstrated understanding of ISO 9001
• Proficiency in Microsoft Office, ERP software, and CRM software
• Ability to read, analyze, and interpret business journals, technical procedures, and governmental regulations
• Ability to research, collect, and track data with strong attention to detail
• Strong written communication skills, including writing and editing reports and business correspondence
• Ability to present information effectively and respond to questions from stakeholders
• Sound judgment in escalating customer concerns, and ability to work independently

Physical Requirements

• Remain in a stationary position for about 50% of the workday
• Occasionally move about the office to access file cabinets and office equipment
• Occasionally walk through scrap yards for customer visits or internal operations
• Travel to customer sites and meetings (at least 50% travel)

Pay

Competitive salary, commensurate with experience

Schedule

Full-time, salaried; at least 50% travel by air, rail, or car

Benefits

• Weekly pay
• 16 days of PTO in your first year
• 401(k) with match starting Day 1
• Medical, dental, and vision coverage effective the 1st of the month after hire
• HSA with company contribution of up to $1,500, FSA, and wellness premium discount
• Company-paid life insurance, short- and long-term disability, parental leave, and tuition reimbursement
• Pet insurance, healthcare concierge, and EAP