Account Manager

About the role

SageNet is a trusted partner in managed services, serving large retail, restaurant, convenience store, and financial brands. As an Account Manager, Satellite Services, you will manage and grow customer relationships, converting qualified opportunities into long-term partnerships.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of satellite services customers, building trusted relationships and delivering an exceptional customer experience.
• Manage the customer lifecycle from onboarding through implementation, ongoing account management, renewals, and account growth.
• Maintain regular communication with customers to understand their business needs, resolve issues, and identify opportunities to deliver additional value.
• Coordinate customer orders, service changes, and implementations while advocating for customer needs and ensuring commitments are fulfilled.
• Identify opportunities to strengthen customer relationships, improve retention, and support long-term success.
• Manage and grow existing customer accounts while identifying opportunities for renewals, upselling, cross-selling, and additional SageNet solutions.
• Engage with qualified opportunities provided by the Demand Generation team, conduct discovery conversations, and recommend solutions that align with customer needs.
• Develop proposals, prepare pricing, negotiate renewals and service expansions, and close business opportunities.
• Maintain accurate customer records, opportunities, forecasts, and account activity within Salesforce.
• Achieve objectives related to customer retention, revenue growth, lead conversion, and overall account performance.
• Stay informed on SageNet's solutions, industry trends, and emerging technologies to provide valuable recommendations to customers.

Qualifications

• Bachelor's degree in Business, Technology, Information Systems, Telecommunications, or a related field, or equivalent combination of education and experience.
• 1 to 2 years of experience in account management, inside sales, business development, customer success, or consultative B2B sales.
• Demonstrated success building customer relationships and supporting customer growth, retention, or business development initiatives.
• Ability to conduct consultative customer conversations, identify customer needs, and recommend appropriate solutions.
• Strong customer service, communication, relationship-building, and problem-solving skills.
• Experience building professional relationships with customers and internal stakeholders.
• Strong business acumen with the ability to communicate technical concepts in a way that is meaningful to customers.
• Experience using Salesforce or a comparable CRM platform.
• Strong organizational and time management skills with the ability to manage multiple customer relationships simultaneously.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• Experience selling or supporting satellite connectivity, managed network services, SD-WAN, wireless networking, cybersecurity, telecommunications, or other enterprise technology solutions.
• Knowledge of satellite technologies, including GEO, LEO, VSAT, Ku-Band, Ka-Band, Starlink, or other satellite connectivity platforms.
• Experience managing customer relationships, renewals, account growth, or inside sales activities within a technology or B2B environment.
• Experience working with customers in retail, financial services, healthcare, utilities, energy, government, or other distributed enterprise environments.
• Experience collaborating with engineering, operations, or technical delivery teams to implement customer solutions and support ongoing account success.