Account Manager

Teamwork makes the stream work. Roku is changing how the world watches TV. Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable—and valued—contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the role

The Account Manager is a strategic partner to Roku’s clients and Ad Sales team, responsible for end-to-end campaign success and long-term account growth. This role owns campaign performance, client satisfaction, renewal outcomes, and revenue expansion across a portfolio of high-value accounts.

As a consultative advisor, the Account Manager develops strategic account plans aligned to client business objectives and identifies growth opportunities across Roku’s advertising solutions. From pre-sale through post-sale, this role partners cross-functionally to execute, optimize, and communicate performance insights that strengthen client relationships and drive measurable business impact. The ideal candidate combines commercial acumen, programmatic expertise, and executive-level communication skills with strong attention to detail in a fast-paced sales environment.

Responsibilities

• Serve as the lead day-to-day point of contact for Roku’s clients, including agencies and top Fortune 500 advertisers, while developing strong relationships across stakeholders, influencers, and decision makers
• Own and manage a portfolio of accounts, accountable for revenue retention and growth against quarterly goals
• Support multi-quarter growth strategies and account planning for your portfolio, ensuring long-term client success and revenue expansion
• Identify upsell and cross-sell opportunities through proactive performance analysis and marketplace insights
• Develop and execute renewal strategies, proactively mitigating risk and positioning Roku as a long-term strategic partner
• Collaborate with Sales to provide strategic consultation on RFPs leveraging Roku’s ad products and solutions, translating campaign objectives into actionable business recommendations
• Lead transparent client communication during periods of objection, misalignment, or underperformance by managing expectations and aligning solutions
• Ensure seamless and timely campaign launches through proactive coordination with internal and external stakeholders, maintaining high standards of accuracy and execution quality, including partnership with Account Coordinators when assigned
• Monitor campaign pacing and performance, troubleshoot complex issues in partnership with Ad Operations and cross-functional teams, implement optimizations, and communicate clear action plans to internal and external stakeholders
• Lead mid and post-campaign reporting, distilling performance data and measurement insights into clear, actionable recommendations that drive incremental investment
• Anticipate and proactively mitigate campaign or account risk before client impact occurs
• Manage hands-on programmatic video executions, including PMP setup, DSP optimization, and performance troubleshooting
• Mentor Account Coordinators, supporting onboarding, coaching, and knowledge sharing to strengthen team capability
• Maintain deep knowledge of Roku’s advertising products, tools, and CTV industry trends to inform strategic client recommendations
• Serve as the voice of the client internally, participating in User Acceptance Testing, surfacing client feedback, and delivering marketplace insights to cross-functional stakeholders
• Contribute to the development of projects, processes, products, solutions, or narratives that improve the Client Services organization’s effectiveness
• Partner with Finance to ensure accurate monthly invoicing and timely client payment

Requirements

• 3-5 years of consultative experience in account management/client services at an ad tech company or media planning at an agency
• Experience managing client relationships with responsibility for revenue retention, renewals, and account growth
• Demonstrated ability to proactively engage clients with strategic recommendations that drive measurable growth
• Experience presenting performance insights and strategic recommendations to senior client stakeholders
• Hands-on experience managing programmatic video campaigns across various SSPs and DSPs, including setup, optimization, reporting, and performance troubleshooting
• Ability to work across a variety of media types including Direct IO Video, Direct IO Native/Display, PG Video, and PMP Video campaigns
• Knowledge of verification vendors (DoubleVerify, Integral Ad Science, Nielsen, etc.)
• Knowledge of 3rd party measurement partners (Nielsen, Foursquare, MMMs, MMPs, etc.)
• Proficiency with Salesforce, Excel, Looker, Tableau, and PowerPoint for performance analysis and client reporting
• Strong analytical, project management, and organizational skills with the ability to manage multiple priorities and meet deadlines
• Strong, persuasive communication skills, both verbal and written
• Self-starter, comfortable working in a fast-paced, growing environment

Pay

For Illinois Only - The estimated annual total cash for this position is between $111,100 - $143,100. This cash range includes on-target earnings from commission. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

Benefits

• Health insurance
• Equity awards
• Life insurance
• Disability benefits
• Parental leave
• Wellness benefits
• Paid time off
• Global access to mental health and financial wellness support and resources
• Statutory and voluntary benefits which may include healthcare (medical, dental, and vision), commuter, and retirement options (401(k)/pension)

Schedule

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

About Roku's culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.