Account Manager

About the role

RLS Logistics is a nationally recognized cold chain logistics provider (3PL) offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Founded in 1968, we are a family-owned company experiencing rapid growth—and we’re looking for energetic, hardworking individuals to grow with us.

Responsibilities

• Manage customer shipments from pickup to final delivery
• Maintain and grow customer relationships through ongoing communication and business reviews
• Supervise and support Account Coordinators to ensure customer and carrier satisfaction
• Negotiate rates and secure carriers to maximize service levels and profitability
• Optimize routes, freight, and vehicle capacity
• Meet or exceed performance metrics set by management
• Provide insight on market conditions during customer and carrier negotiations
• Exercise independent judgment when approving credit/debit adjustments
• Provide feedback on Carrier Support performance for evaluations
• Participate in interviewing and screening Carrier Support candidates
• Perform additional duties as assigned by management

Requirements

• Education: Bachelor's degree OR equivalent experience
• Experience: 4+ years of transferable professional experience, 1+ year of freight brokerage experience
• Certifications: Certified Transportation Broker (CTB) preferred, not required
• Travel: Minimal
• Physical Requirements: N/A
• Behavioral Expectations: Be Humble, Stay Hungry, Live Smart, Work Environment: Fast-paced, challenging environment with growth opportunities, Business casual attire

Qualifications

• Be a team player with excellent interpersonal skills
• Have strong organizational and time management skills
• Be proficient in Microsoft Office Suite
• Have excellent communication and negotiation skills
• Be able to work independently and as part of a team

Skills

• Freight Brokerage
• Customer Relationship Management
• Strategic Planning
• Financial Analysis
• Market Research
• Vendor Management

Benefits

• Annual Potential Earnings: Competitive (based on experience)
• Benefits Include: Medical, Dental, & Vision Insurance, Paid Time Off (PTO), 401(k) with Company Match
• Team member recognition awards
• Education and development opportunities

Pay

Annual Potential Earnings: Competitive (based on experience)

Schedule

Monday – Friday, 8:00 AM – 5:00 PM

Reporting Structure

This position reports to the Operations Manager, Freight Brokerage.

Company Information

RLS Logistics is an Equal Opportunity Employer (EOE)