Account Manager

About the role

As an Account Manager at Rillet, you will partner closely with the post-sale and GTM team to define the standard for operational excellence within the Account Management function. Together, you’ll deliver retention strategies that unlock the full value of customers' investment in Rillet's AI-native ERP. You will play a key role in owning and evolving the renewal strategy, building scalable frameworks, and collaborating closely with our Head of Customer Success and executive leadership team across both Rillet and our customers' organizations.

Responsibilities

• Lead commercial conversations including renewals, expansions, contract structure, and value alignment.
• Build and operationalize Rillet’s renewal and upsell playbook, including forecasting frameworks, account plans, customer review cadences, and internal processes.
• Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the post-sale team.
• Collaborate closely with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success.
• Conduct business reviews with strategic customers, highlighting Rillet’s value, insights, and roadmap.
• Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership.
• Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership.
• Reduce churn risk through proactive communication, expectation-setting, and strategic engagement.

Requirements

• 3+ years of experience in SaaS account management, ideally as an early hire at a growth-stage startup.
• Demonstrated ability to own renewal cycles and run commercial negotiations.
• Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams.
• Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes.
• Excellent communication and relationship-building skills, especially with senior finance leaders.
• Ability to partner cross-functionally and drive alignment in a fast-moving environment.
• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.

Qualifications

• Strong understanding of SaaS products and services.
• Experience with CRM systems and financial software.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proven track record of driving revenue growth and customer retention.
• Passion for helping customers achieve their financial goals.

Skills

• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to build and maintain relationships with senior executives.
• Experience with financial modeling and forecasting.
• Knowledge of SaaS sales methodologies and best practices.

Benefits

• Competitive Pay & Benefits: Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
• Flexibility That Works: Take the time you need with flexible PTO and 9 company-wide holidays. We value both the flexibility of remote and hybrid work and the creativity and energy that comes from in-person collaboration at our hubs in San Francisco, NYC, and Barcelona.
• Build Real Connections: Great work happens when people connect. Join us for team offsites in incredible locations, our team has bonded everywhere from New York and San Francisco to Toronto, Italy, France, and beyond.

Pay

Competitive salary and equity package.

Schedule

Tuesdays and Thursdays in-office, plus one additional flexible in-office day. Certain roles may require additional in-office time based on function.