Account Manager

About the role

We're looking for an expert Account Manager to manage a portfolio of our largest B2B relationships. You will work with your peers on the Customer Success team and your Manager to develop and execute repeatable tactics for onboarding and managing ongoing relationships with the businesses in your portfolio.

Responsibilities

• Manage, retain, and expand existing client relationships in our middle-market, VC-backed start ups, and commercial segments.
• Strategically collaborate with the Account Executive Team (Sales) to efficiently and effectively hand off and onboard new clients.
• Build and nurture relationships with key accounts to understand and address their business needs, priorities, goals, and challenges to maximize client adoption of Rho’s entire product suite and services.
• Guide senior customer stakeholders through the changes needed to unlock Rho's full value, providing guidance to help them design the optimal enablement and adoption strategy to maximize their business value.
• Track and report key account metrics, such as revenue growth, retention, and customer satisfaction.
• Identify upsell opportunities and deliver consultative value.

Qualifications

• 2+ years of professional experience in a client-facing Customer Success role
• Has experience managing large-scale implementations with 50+ users
• Strong written and verbal communication skills
• A track record of managing a large portfolio of clients efficiently and at scale
• Prior experience working in B2B SaaS, high-growth preferable
• BA degree or higher
• Prior background in accounting, finance, cards, or payment is preferred

Pay

OTE of $125,000 to $145,000. Base salary may vary depending on relevant experience, skills, geographic location, and business needs.

Schedule

This role is based out of our San Francisco or NYC office.