Account Manager

About the Role

The Account Manager, under the direction of the Director of Sales & Engineering, is responsible for the overall account management and growth of an assigned customer base. This role focuses on managing the business relationship between customers and KS Kolbenschmidt, ensuring company goals and objectives are met while driving customer satisfaction.

Responsibilities

• Serve as the primary contact for communication with customers and manage all commercial issues.
• Develop and maintain relationships with customer plants and contacts.
• Support the introduction of new products through the MTS process.
• Participate in the development of marketing and manufacturing strategy with the business team.
• Coordinate support of “Application Engineering” resources to ensure customer satisfaction and maintain contact.
• Define future technical needs of the market and direct product development and research to meet those needs.
• Maintain strong working relationships with cross-functional KSK associates across various disciplines and locations.
• Assist manufacturing plants to ensure production schedule information is available as required.
• Negotiate contracts with customers and resolve accounts receivable disputes to ensure timely payments.
• Support financial goals and assist in managing company assets.
• Prepare market and customer profiles, including market prices, competitors, and their market positions.
• Develop short-term (one year) and long-term (three to five year) sales forecasts to support the annual planning process.
• Operate within company guidelines and policies, including Safety and Travel policies.
• Ensure completion of all required records, paperwork, and documents as mandated by Quality Standards and KSKUS policies.

Qualifications

• Minimum of a four-year degree in Engineering or Business Administration with a high level of technical aptitude.
• Three years of sales experience in a technical product sold to the automotive or vehicular transportation industry, with a proven record of strong growth.
• Previous supervisory or management experience is helpful.

Skills

• Strong communication and presentation skills.
• Ability to negotiate contracts.
• Leadership skills to coordinate KSK engineering and manufacturing resources.