Account Manager

About the role

The Account Manager is responsible for the strategic management and growth of a portfolio of global accounts, supporting 3Sixty Accounts within the Reside organization. This role serves as the primary relationship owner, ensuring exceptional service delivery, strong client satisfaction, and long-term partnership success across multiple regions.

Responsibilities

• Manage a portfolio of global accounts, ensuring understanding of SLA’s, execution of service delivery, SLA adherence, while concurrently building strong relationships and driving consistent engagement
• Develop and execute account plans focused on retention, growth, and long-term partnership value
• Identify expansion opportunities within existing accounts, including new service offerings, geographies, and volume growth
• Drive revenue growth across assigned accounts through strategic upselling and cross-functional alignment
• Partner with leadership to define and execute account-specific goals, KPIs, and success metrics
• Conduct regular business reviews, presenting performance insights, trends, and strategic recommendations
• Analyze account performance using data analytics tools and dashboards to inform decision-making and identify improvement opportunities
• Monitor key metrics including revenue performance, service delivery quality, and client satisfaction
• Translate data insights into actionable strategies that improve retention and drive growth
• Ensure consistent reporting, forecasting, and tracking of account performance against goals
• Ensure consistent execution of service delivery aligned with contractual expectations and internal standards
• Act as the primary escalation point for account-related issues, driving timely resolution and continuous improvement
• Collaborate across internal teams (Operations, Finance, Supply, and Customer Experience) to ensure alignment and seamless delivery
• Lead root cause analysis and corrective action planning where needed to improve outcomes
• Serve as the primary point of contact for assigned accounts, building trusted advisor relationships at multiple levels
• Proactively communicate value delivered, progress against goals, and strategic opportunities
• Drive client satisfaction, loyalty, and advocacy through consistent, high-quality engagement
• Partner with internal stakeholders across regions to ensure consistent global account management practices
• Align internal teams around account priorities, timelines, and deliverables
• Support special initiatives and strategic projects that advance company objectives and account outcomes
• Ensure accuracy and integrity of account data across systems and reporting platforms

Requirements

• Minimum of 1 year in account management, customer success, or client-facing roles
• Demonstrated success in driving retention, expansion, and revenue growth
• Experience leading cross-functional initiatives and managing competing priorities

Qualifications

• Degree in Business, Management, or related field preferred

Skills

• Strong global account management and relationship-building skills
• Proven ability to drive retention, growth, and revenue within complex accounts
• Exceptional communication, presentation, and stakeholder management skills
• Ability to influence cross-functional teams and drive alignment
• Highly organized with strong time management and prioritization skills
• Proficiency in data analysis tools and CRM systems
• Excellent PC skills, specifically in Microsoft Office Suite – Oscar is a plus
• Experience in the Global Mobility, Temporary Housing, or Hotel backgrounds are preferred
• Willingness to travel for client reviews and conferences, once a quarter at a minimum

Benefits

• Medical, Dental, and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly & Annual Success Share Bonus Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

Pay

$66,400 - 89,400 per year

Schedule

Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.