Account Manager

About the role

REPAY is seeking an experienced Account Manager with critical thinking skills and a strategic mindset. We are looking for someone who can develop strong relationships with customers, connect with key business executives and stakeholders, and prepare sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Development departments) to improve the entire customer experience.

Responsibilities

Service

• Act as the lead point of contact for any and all matters specific to your accounts
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Serve as a liaison between customers and technical internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Assist with challenging client requests or issue escalations as needed
• Maintain client records

Business Development

• Play an integral part in generating new sales that will turn into long-lasting relationships
• Build and maintain strong, long-lasting client relationships
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Collaborate with sales team to identify and grow opportunities within territory

Reporting

• Prepare reports on account status
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Conduct quarterly CONNECT meetings

Thought Leadership

• Follow industry news and trends
• Share industry trends, benchmarks, and developments with clients
• Identify opportunities for educational events with customers

Skills & Experience

• Bachelor’s degree preferred
• 2–4 years of Technical Account Management experience
• Mortgage Servicing, Payments, and/or Financial Services experience preferred
• Demonstrated ability to create and execute strategy, resolve complex problems, and work independently
• Familiarity with CRM systems and practices (e.g., Salesforce)
• Highly proficient in Microsoft Excel, Word, and PowerPoint
• Ability to work independently and be a self-starter

Why join REPAY

Growth & People-Centered Leadership

As the industry-leading financial technology provider in the Consumer Finance and Business-to-Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.

Fun Work Environment & Great Teams

We offer it all: business-to-casual dress, great snacks and beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities—we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high-quality and timely work.

Innovation & Education

We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.

Putting Our People First

We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package that includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k) employer match and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.