Account Manager
About the role
Be the Voice of RED RHINO: Our Account Managers are people-people. They actually like talking on the phone all day and are the first point of contact for customers calling.
The Customer’s Champion: We don’t really “sell” as much as we are focused on serving our customer's needs. We hate corporate jargon and anything close to resembling a used car salesman approach. We’d prefer to have friendly chats on the phone, listen to what customers want and help them find the right solution.
Master of Multitasking: You'll handle calls, chats, and emails, making each customer feel valued and heard while working in close quarters with a team of friendly rhinos.
Problem-Solver: Team up with fellow Rhinos and help live out our Mission statement on the day-to-day. Your role in solving customers issues and leaving them utterly WOW’d by serving them well is one of the most important things you’ll do each day.
Responsibilities
You'll handle calls, chats, and emails, making each customer feel valued and heard while working in close quarters with a team of friendly rhinos.
Serve as the first point of contact for customers calling, focusing on serving their needs rather than selling products.
Collaborate with fellow Rhinos to solve customer issues and ensure they are thoroughly satisfied with the service provided.
Requirements
Friendly and empathetic: You're the person everyone loves talking to!
Excellent command of English, both spoken and written.
Comfortable with computers, the internet, and office software.
Qualifications
High school diploma or equivalent.
Experience in customer service or a related field is preferred.
Skills
- Excellent communication skills
- Customer service orientation
- Ability to multitask and prioritize tasks
- Basic computer skills
Benefits
- Full standard benefits for full-time employees
Pay
$18-21/hr depending on experience
Schedule
Full-time position
Benefits
- Monthly Bonuses: Earn up to $670/month based on sales performance
- Full standard benefits for full-time employees
Location
Palm Beach Gardens, FL
Relocation
Willing to relocate? Let’s discuss potential opportunities.
What We're Looking For
- Friendly and empathetic: You're the person everyone loves talking to!
- Excellent command of English, both spoken and written.
- Comfortable with computers, the internet, and office software.
Drug Screening and Background Check
Drug screening and criminal background checks will be performed on all new hires.
Equal Opportunity Employer
RED RHINO is a Drug-Free Workplace and Equal Opportunity Employer.