ACCOUNT MANAGER

About the role

Strategize, connect, and elevate. At Rebel, our goal is for our Account Managers to be viewed by our clients as invaluable partners in their digital marketing journey. As the client’s primary point of contact, you will do more than traditional account management.

Responsibilities

• Work with Rebel Project Managers and Project teams to ensure projects are completed to the highest quality and consistent with client’s direction and business goals, exceeding their expectations
• Maintain client relationships through timely, consistent and clear communications regarding status of projects as well as trends and other events that may affect the client or their industry
• Cook up, prepare agendas for, participate in and document meetings with clients and internal Rebel teams
• In collaboration with the Strategy team and Rebel subject matter experts, help inform the strategic direction for the account at both the outset of the relationship as well as throughout to adapt to a client’s changing needs
• Analyze industry trends, emerging technologies, events, competitive landscape and client-specific challenges to inform strategic recommendations
• Proactively facilitate high-level discussions with clients to anticipate their evolving needs and potential growth opportunities
• Maintain a comprehensive understanding of Rebel’s service offerings to offer clients solutions
• Collaborate with cross-functional teams to enhance overall client experience and satisfaction
• Utilize data insights to inform strategic decisions and enhance campaign effectiveness
• Ensure proper management of client retainer hours and budgets
• Ensure deliverables are consistent and with the client contract, and, in the event of changes to scope of an engagement, ensure proper approvals and documentation are obtained from the client

Requirements

• At least 2 years of experience in either managing or executing the following types of digital marketing initiatives: content marketing, social media campaigns, SEO, paid search and paid media campaigns, website builds, video production, web design and email marketing
• Highly-organized, detail-oriented
• Able to communicate clearly, effectively and professionally in person, over the phone and in writing both with clients and internal teams
• Able to multitask and effectively prioritize workload
• Able to think and plan ahead (anticipate client needs before they arise and act on them)
• Excellent listening skills and able to distill information quickly and translate into useful information for team members
• Able to apply client feedback to projects to ensure we are meeting expectations and apply learnings from one project to future projects
• Demonstrated ability to take initiative and think strategically on behalf of clients
• Strong experience with MS Office products, including Excel
• Strong experience with Google Workspace
• Prior marketing agency experience is preferred
• Experience with Google Analytics and Google Data Studio preferred
• Experience with project management software preferred

Qualifications

Requiring at least 4 days per week in the Cheshire office, with one of those days being Wednesday. Occasional travel, including car visits to clients in NY, NJ, and MA (typically no more than 2x/month) and flight travel (typically only 1-2 days/quarter) may be required.