Account Manager

About the role

The Account Manager is responsible for generating revenue by developing long-lasting, mutually beneficial relationships with clients across all business units. This field-based sales role focuses on meeting customer needs through technical expertise, solution development, and consistent client engagement. The Account Manager plays a critical role in identifying new business opportunities, supporting product lines, and maintaining high levels of customer satisfaction.

Responsibilities

• Lead all aspects of the sales process including lead generation, solution development, proposal creation, and closing.
• Build and maintain relationships with new and existing customers.
• Promote the full range of Relevant Industrial’s Instrumentation and Automation product lines.
• Regularly conduct in-person sales calls and collaborate with factory representatives during regional visits.
• Develop customer accounts by educating clients on value-added services.
• Proactively identify new opportunities and revenue streams within accounts.
• Negotiate with customers and suppliers to deliver optimal customer solutions with high profitability.
• Provide technical support, product information, and pricing updates to clients.
• Connect with OEM suppliers to enhance customer offerings and solution value.
• Coordinate internally to deliver cross-functional support to clients.
• Ensure accurate client expectations and consistent follow-through on commitments.
• Maintain accurate records and contacts in CRM systems.
• Respond promptly and effectively to customer concerns and complaints.
• Maintain professional and proactive relationships with vendors and principals.
• Participate in internal training sessions, sales meetings, and team development.
• Assist in training new employees and sharing best practices.

Requirements

• Bachelor’s degree in Engineering, technical field, or equivalent experience in instrumentation and control.
• 5+ years of experience in B2B industrial sales in sectors such as oil & gas, chemical, refining, power generation, or wastewater.
• 5+ years of experience selling Temperature, Pressure, Analytical, Level, Flow instrumentation, and filtration or process equipment.
• 3+ years of experience managing strategic customer accounts and multi-site coordination.

Skills

• Strong consultative selling and technical proposal development skills.
• Proven success in landing new accounts and expanding market share.
• Ability to build relationships at the executive level.
• Excellent verbal and written communication skills.
• Highly organized with strong time-management and CRM usage.
• Positive attitude, self-starter, and solutions-oriented mindset.

Physical Requirements and Work Environment

• Frequent use of computer and phone; prolonged sitting in office or vehicle.
• Must be able to drive for extended periods for customer visits.
• Occasional lifting of demo equipment (up to 50 lbs).
• Some walking required in industrial plant or refinery settings.
• May be exposed to extreme temperatures during site visits.