Account Manager

About the role

We are looking for an Account Manager to join our startup that has the #1 app in one of the largest industries in the world. This is a remote position for candidates located anywhere in the continental US. If a candidate is local to the San Diego area, the position is available as a hybrid role with the company HQ/Office located in Carlsbad, CA.

Responsibilities

• Serve as the strategic point of contact and relationship owner for customers within our Core Market
• Establish, map, and maintain deep relationships with Executive Sponsors and Economic Buyers (e.g., VPs of Operations, CFOs, Owners) to ensure Raken aligns with their overarching business goals
• Own and drive renewals, retention and adoption for assigned accounts
• Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
• Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
• Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
• Identify at risk customers and deliver solutions to mitigate churn risk
• Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard

Qualifications and Attributes

• 2-3 years in SaaS account management or client facing roles
• Demonstrated experience owning renewals and long term retention goals within assigned accounts
• Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more
• Strong presentation skills, as well as ability to master technical workflows
• A curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success
• A relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts
• A strong desire to execute, drive impact and deliver measurable results
• A positive attitude, be a self starter and above all, a great teammate

Benefits

• Medical, dental and vision with generous employer contribution
• HSA/FSA
• Life/LTD
• Generous PTO
• 12 Paid Holidays
• 401k + Match
• Continuing education
• Free on-site gym
• Monthly Social Events
• Excellent company culture
• Modern office with Ocean view and amenities

Diversity and Inclusion

We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees.