Account Manager

About the role

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers: to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate, and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.

The Account Manager (AM) is responsible for working with our existing emerging market customers in a consultative capacity to identify new opportunities for product growth. This is a sales position. The Account Manager’s primary role is to find additional business opportunities by developing relationships with current customers within an assigned territory and creating strategic plans in partnership with their assigned customers. The AM works with Customer Success Managers and Associates to develop long-term strategies and specific campaigns. The AM builds and maintains relationships with existing customers through multiple strategies, including – but not limited to – campaigns, phone calls, e-mails, and on-site visits. The AM will work with their client accounts in relationship-based consultative engagements focused on discovery and understanding the client's needs better to determine how and which MasterControl solutions would best address their pain points and expand MasterControl into the clients’ organizations. This may include various tasks, including account reviews, proposing short-term and long-term projects, bringing the right MasterControl services resource, providing pricing quotes, product demonstrations, and participation in user conferences and sales/marketing campaigns at the direction of sales management.

Responsibilities

• Manage customers in a one-to-many approach with a scalable and growth mindset
• In some cases, outbound customer prospecting for the development of targeted opportunities
• Spearhead customer relationship activities
• Maintain accurate customer account data in contact management software
• Develop strategic plans to grow customer product use and uptake
• Create, maintain, forecast, and report on opportunities using contact management software
• Facilitate new programs, messages, campaigns, and offerings specific to the emerging market
• Troubleshoot client issues and coordinate with needed MasterControl departments for resolution

Knowledge, Skills, and Abilities

• Software sales and/or marketing experience is required
• Excellent communication skills, both written and oral, are required
• The ability to understand, implement, create, and communicate standard operating procedures for job functions is required
• Proficiency using MS Office (Word,