Account Manager

About the role

For over 75 years, Purvis Industries has been a family-owned and operated industrial distributor known for its commitment to quality products and exceptional customer service. Today, the company operates 101 locations across 17 states, making it one of the largest independent bearing and power transmission distributors in the country. The Account Manager/Outside Sales Representative plays a crucial role in growing sales and increasing company profits by cultivating current customers and recruiting new ones.

Responsibilities

• Identify, contact, provide quotes, and close orders on potential and targeted customers.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sales items as well as new products.
• Maintain and expand knowledge of Purvis products to present them professionally to customers and potential customers.
• Obtain knowledge of competition's pricing, products, financial data, sales numbers, and profit margins.
• Always maintain a professional appearance and attitude, while providing the best service in the industry to customers.
• Participate with management in updating territory plans and setting sales goals.
• Determine sales potential for new and existing customers through inquiry, observation, or periodic research.
• Prepare and conduct sales presentations of products to new and existing customers.
• Determine customer requirements and expectations to recommend specific products.
• Identify trends in customer satisfaction or dissatisfaction.
• Find and qualify new business accounts using sales techniques to cross-sell and up-sell.
• Manage and improve customer relationships and satisfaction.
• Learn and apply new product knowledge to enhance sales and personal professionalism.
• Assist clients with special requests and problems (supply information, resolve complaints, etc.).
• Visit job sites as needed to measure or provide client services.
• Gather competitive information and other market information regularly while interacting cooperatively with other members of the distribution team.
• Negotiate and establish pricing and terms according to company's requirements for customer and transaction profitability.
• Prepare and present quotations.
• Communicate to management unexpected increases or decreases in demand for products.
• Absorb and present information from various sources.
• Assist in scheduled physical inventory counts.
• Monitor customers' current credit status.
• Remain current with changes in local codes and consumer preferences.
• Follow company policies and procedures.
• Remain current on product and industry knowledge by attending sales meetings, supplier training, trade shows, or reading trade journals.
• Practice honesty and integrity in customer and supplier relations.
• Maintain technical and computer capability to effectively use contact management, distribution, and office software.
• Present a professional image to customers and suppliers.
• Participate in trade association functions and be active in local industry organizations.

Requirements

• Demonstrated success meeting sales goals and growing sales.
• Demonstrated understanding and application of effective selling strategies and techniques.
• Delivers superior customer service.
• Effective listening, communication (verbal and written), and negotiation skills.
• Motivated self-starter, comfortable in fast-paced environment.
• Demonstrated integrity and ethical standards.
• Experience monitoring marketplace to identify business opportunities.
• Problem-solving and analytical ability.
• Professional demeanor.
• Team player who works productively with wide range of people.
• Strong project management and multi-tasking skills.
• Technical expertise and knowledge of company products.
• Judgment and decision-making ability.
• Manages time effectively and adapts quickly to changing priorities.
• Able to perform business math (basic algebra, compute rate, ratio, etc.).
• Superior organizational skills.
• Superior presentation/public speaking skills.
• Able to read engineering drawings and blueprints.
• Knowledge of Microsoft Office Suite and distribution software.
• Valid driver’s license and clean driving record.

Education & Experience

• High school diploma (bachelor’s degree preferred).
• Minimum 2 years in similar position (3 years preferred).
• Minimum 2 years in progressive position (3 years preferred).
• Product/application experience strongly preferred.

Physical Demands

• Must be able to sit, stand, for long periods of time.
• Crouch, kneel, or stoop.
• Must be able to climb up structures 100's of feet in the air.
• Exposure to chemical plants.

Benefits

• Paid time off
• 401(k) enrollment
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Ability to set up a Flexible Spending Account.

Company Information

• Purvis Industries is an Equal Opportunity Employer and promotes a drug-free workplace.