Account Manager

About the role

For over 75 years, Purvis Industries has been a family-owned and operated industrial distributor known for its commitment to quality products and exceptional customer service. Today, the company operates 101 locations across 17 states and is a leading independent bearing and power transmission distributor.

Job Duties

• Identify, contact, provide quotes, and close orders on potential and targeted customers.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sales items as well as new products.
• Maintain and expand knowledge of Purvis products to present them professionally to customers and potential customers.
• Obtain knowledge of competition's pricing, products, financial data, sales numbers, and profit margins.
• Always maintain a professional appearance and attitude, while providing the best service in the industry to customers.
• Participate with management in updating territory plans and setting sales goals.
• Determine sales potential for new and existing customers through inquiry, observation, or periodic research.
• Prepare and conduct sales presentations of products to new and existing customers.
• Determine customer requirements and expectations to recommend specific products.
• Identify trends in customer satisfaction or dissatisfaction.
• Find and qualify new business accounts using sales techniques to cross-sell and up-sell.
• Enhance customer relationships and satisfaction.
• Learn and apply new product knowledge to enhance sales and personal professionalism.
• Assist clients with special requests and problems (supply information, resolve complaints, etc.).
• Visit job sites as needed to measure or provide client services.
• Gather competitive information and other market information regularly while interacting cooperatively with other members of the distribution team.
• Negotiate and establish pricing and terms according to company's requirements for customer and transaction profitability.
• Prepare and present quotations.
• Communicate to management unexpected increases or decreases in demand for products.
• Absorb and present customer feedback.
• Assist in scheduled physical inventory counts.
• Monitor customers' current credit status.
• Remain current with changes in local codes and consumer preferences.
• Follow company policies and procedures.
• Remain current on product and industry knowledge by attending sales meetings, supplier training, trade shows, or reading trade journals.
• Practice honesty and integrity in customer and supplier relations.
• Maintain technical and computer capability to effectively use contact management, distribution, and office software.
• Always present a professional image to customers and suppliers.
• Participate in trade association functions and be active in local industry organizations.

Requirements

• Demonstrated success meeting sales goals and growing sales.
• Demonstrated understanding and application of effective selling strategies and techniques.
• Delivers superior customer service.
• Effective listening, communication (verbal and written), and negotiation skills.
• Motivated self-starter, comfortable in fast-paced environment.
• Demonstrated integrity and ethical standards.
• Experience monitoring marketplace to identify business opportunities.
• Problem-solving and analytical ability.
• Professional demeanor.
• Team player who works productively with wide range of people.
• Strong project management and multi-tasking skills.
• Technical expertise and knowledge of company products.
• Judgment and decision-making ability.
• Manages time effectively and adapts quickly to changing priorities.
• Able to perform basic algebra, compute rates, ratios, etc.
• Superior organizational skills.
• Superior presentation/public speaking skills.
• Able to read engineering drawings and blueprints.
• Knowledge of Microsoft Office Suite and distribution software.
• Valid driver's license and clean driving record.

Education & Experience

• High school diploma (bachelor’s degree preferred).
• Minimum 2 years in similar position (3 years preferred).
• Minimum 2 years in progressive position (3 years preferred).
• Product/application experience strongly preferred.

Physical Demands

• Must be able to sit, stand for long periods of time.
• Crouch, kneel, or stoop.
• Must be able to climb up structures 100+ feet in the air.
• Exposure to chemical plants.

Benefits

• Paid time off
• 401(k) enrollment
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Ability to set up a Flexible Spending Account

Company Information

• Purvis Industries is an Equal Opportunity Employer and promotes a drug-free workplace.