Account Manager

Description

At PURIS, we're dedicated to cultivating a better food system and making a positive impact. How do we do it? By transforming high-quality, USA-made ingredients into essential components for a wide range of everyday products. From cereals and snacks to protein beverages and beyond, our ingredients are powering a healthier future. This is more than just a job; it's an opportunity to be part of a growing food industry. You'll work with state-of-the-art engineering and work together with your peers to build a better food future.

About the role

You'll serve as the primary liaison between PURIS and our customers, ensuring an exceptional customer experience throughout the customer journey. You are responsible for managing customer relationships, coordinating order execution, resolving issues, and providing timely, accurate communication that builds trust and confidence in PURIS.

Key Responsibilities

• Manage and grow relationships with assigned customer accounts.
• Serve as the primary point of contact for customer inquiries, requests, and account needs.
• Build strong relationships with key customer stakeholders to foster long-term partnerships.
• Maintain a high level of customer satisfaction through proactive communication and responsiveness.
• Own the 30, 60, 90 Sales forecast for each customer account while working with Sales leaders for rolling 12-18 month forecast.
• Support customer onboarding and ensure smooth transitions from initial sale through ongoing execution.
• Monitor customer order flow and delivery performance.
• Communicate lead times, shipment updates, and potential disruptions in a timely and transparent manner.
• Partner with customers and internal teams to support forecast accuracy and demand planning efforts.
• Respond promptly and clearly to customer inquiries and requests, striving to exceed service expectations.
• Cook promptly and clearly to customer inquiries and requests, striving to exceed service expectations.
• Coordinate issue resolution across cross-functional teams.
• Identify recurring challenges and drive corrective actions to improve the customer experience.
• Utilize CRM tools and internal systems to document customer interactions and account activities.
• Support continuous improvement initiatives that enhance customer service and operational efficiency.
• Develop a strong understanding of PURIS' plant-based ingredient portfolio and customer applications.
• Stay informed on industry trends, customer priorities, and competitive market activity.
• Identify opportunities to create additional value for customers through innovation, sustainability, and operational improvements.

Measures of Success

• Customer Service Metrics
• Order accuracy rate
• Forecast and demand planning accuracy
• Response time to customer inquiries
• Resolution timeliness and strength for customer issues
• Absence of customer complaints
• Customer satisfaction and retention
• Operational Effectiveness
• Strong cross-functional coordination and collaboration
• Timely completion of customer requests and deliverables
• Accurate CRM and account documentation
• Successful onboarding and management of customer accounts

Requirements

• Bachelor's degree preferred.
• 1–5+ years of customer-facing experience in account management, customer success, customer service, manufacturing, supply chain, food ingredients, or related industries.
• Experience working directly with customers and managing ongoing business relationships.
• Ability to build rapport and maintain strong customer partnerships.
• Strong organizational, communication, and problem-solving skills.
• Experience utilizing CRM systems and business reporting tools.
• Detail-oriented with strong follow-through and accountability.
• Self-motivated, collaborative, and adaptable in a fast-paced environment.
• Resourceful and happy to roll up your sleeves to get the job done.
• Adaptable in a fast-paced environment.

Benefits

• Medical insurance plans starting as low as $31 per paycheck.
• Dental and vision coverage.
• Free digital health care for all employees.
• Life and Short-Term Disability insurance covered for you at 100%.
• Flexible health and dependent care spending accounts.
• 401(k) plan with a company contribution of 3.5% when you contribute up to 6% toward your retirement plan.
• 80 hours of PTO accrued annually, 8 paid holidays, and access to a variety of other free resources at your disposal.

Why Work with Us?

• Career Growth: PURIS offers a dynamic work environment where you can develop your skills and advance your career. We are committed to nurturing talent and providing ample opportunities for professional development and growth within the company.
• Comprehensive Benefits: Enjoy a range of benefits designed to support your well-being and work-life balance, including on-demand pay, and telehealth services.
• Innovative Environment: You'll have the opportunity to work with state-of-the-art engineering and cutting-edge technology. Our dedication to innovation means you'll be part of a forward-thinking team constantly pushing the boundaries of the plant-based food industry.
• Strong Values: We uphold integrity and a global vision for the future. Our company culture is built on collaboration, excellence, and a shared commitment to our mission of creating a better food system. This commitment extends to fostering a workplace where safety is paramount in every operation.
• Commitment to Sustainability: At PURIS, we are deeply dedicated to creating a sustainable future. Our manufacturing processes are designed to minimize environmental impact and promote regenerative agriculture. By joining our team, you'll contribute to a company that values sustainability and is committed to making a positive impact on the planet.

PURIS is an equal opportunity employer.

Compensation Details

Starting the first of the month after your hire date, you’ll enjoy a salary range of $50,000 - $60,000 annually, with a bonus eligible of 5%. Travel: Minimal to None.