Account Manager

Responsibilities

• Manage current client accounts by building and maintaining relationships
• Provide exemplary customer service via email and phone
• Serve as the liaison between Clients and ProviderSoft development staff
• Provide training and other onboarding services to new Client accounts and conduct as needed support conference calls
• Understand Client needs at a level of detail sufficient to define functional requirements
• Document system functionality and its use
• Demonstrate new functionality and communicate Client feedback
• Communicate system update information and other ProviderSoft news to accounts
• Conduct Client audits and negotiate audit increases with current accounts
• Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, support tracking, and any other way to aid in the support of accounts

Requirements

• Bachelor’s degree preferred
• Understanding of business requirements and the ability to translate these into functional and efficient support for Clients
• Self-Motivated; Ambitions to manage accounts independently and effectively
• Exceptional written and verbal communications skills
• Creative thinker and an attention to detail
• Hard working and an ability to wear many hats
• Seeks positive criticism and ways to improve efficiency regularly
• Computer savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.
• Desire and talent for working with people; ability to positively affect difficult business negotiations