Account Manager

Essential Duties

• Establish trust and respect with clients
• Define client success benchmarks and develop a collaborative relationship with the client to ensure those benchmarks are achieved
• Position the agency as a partner who provides leadership, insights, and guidance with the client’s account
• Anticipate client issues both inside the agency and within the client’s ecosystem to proactively address any potential risks
• Review client strategy, contracts, agreements to make sure they are accurate and address agency promises made
• Continuously monitor client feedback to guarantee a continuously high client satisfaction level
• Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
• Have an extremely high level of ownership and responsibility; represent the client internally
• Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior
• Regular and reliable attendance is expected as this is a full-time position
• Other duties as assigned by management

Requirements

• 3+ years of proven experience of successful client growth and retention
• Highly organized and maintains documentation on every aspect of work
• Detail oriented with strong communication skills, written and verbal
• Entrepreneurial mentality and client-centric
• Motivated, team player, and quickly adapts to change
• Work well under pressure in a high volume, fast paced environment
• Salesforce knowledge working out of accounts, projects, tasks, and reports

Physical/Mental Requirements

• Prolonged periods of sedentary movement
• May be requested to work overtime and weekends if deemed necessary
• Must be able to lift at least 20 pounds
• Certain management positions might be required to occasional travel