Account Manager

About the Role

The Account Manager will serve as the daily contact for an Omni-Channel CPG grocery account, acting as a brand steward and developing relationships to become a trusted resource for clients. In this role, you will collaborate with client stakeholders to provide optimized solutions for origination, adaptation, or localization of their marketing campaigns and activation design solutions for in-store and digital channels.

You will work closely with Strategy, Brand, and Marketing Communications teams to support the delivery of integrated marketing programs and campaigns across multiple channels and touchpoints, as well as support brand redesign and launch projects. This position offers exposure to a variety of grocery store brands and involves working with a core team of creatives, strategists, project managers, production partners, and client service teams on projects ranging from POS roll-outs to fully integrated omni-channel campaigns.

• Act as the day-to-day business lead, building and maintaining strong client relationships.
• Manage the complete creative and design process from creative briefs through final approval, production, delivery, and post-analysis, ensuring collaboration with creative, strategy, project management teams, partners, and vendors to meet budgets, timelines, and client objectives.
• Deliver against KPIs on projects and debrief successes and opportunities.
• Manage organic revenue growth on accounts.
• Develop project proposals and estimates, and manage project budgets.
• Track and report monthly financials.
• Manage multiple concurrent projects and workbacks, balancing competing priorities in a fast-paced, high-volume environment.

Requirements

• 3-5 years of creative agency experience in Account Management and/or Project Management at a Marketing Communication, Shopper, Brand, or Advertising Agency.
• Strong financial acumen, including experience developing client estimates and SOWs, managing project budgets, supporting invoicing, and tracking account revenue and financial performance.
• Strong understanding of social media.
• Experience in trade and shopper marketing.
• Experience supporting integrated marketing, brand, shopper marketing, or omni-channel programs across multiple touchpoints.
• Experience in media tracking and social platform back-ends is an asset.
• Fluent in spoken and written English is preferred.

Skills

• A desire to deliver excellent client service and initiative to think proactively.
• Experience and knowledge of planning, design, and production processes, having worked with Creative and Production Teams.
• Ability to thrive in a fast-paced, high-volume environment.
• Excellent interpersonal and communication skills, both written and verbal.
• A strong attention to detail and ability to manage a large volume of projects.
• A collaborative approach to working within the team.
• The ability to work in a fast-paced, highly dynamic environment and demonstrate resiliency.
• Compassion, honesty, and the ability to develop trust with the internal team and client.
• A sense of humor.

Pay

The U.S. pay range for this position is $80,000 - $90,000 USD annually. Compensation reflects the cost of labor across several U.S. geographic markets, and pay may vary based on location, experience, and other job-related factors.

Benefits

• A selection of health care plans with prescription drug coverage.
• Dental and vision plans.
• Basic and supplemental life insurance.
• Flexible spending account for medical and dependent care expenses or a health savings account based on plan selection.
• Short-term and long-term disability coverage.
• 401(k) Savings Plan.