Account Manager

About the role

This position is an integral member of the Mid-Atlantic Regions management team will be directly responsible for leading commercial cleaning operations, ensuring that service commitments are fully met, and that the business exceeds budget and growth expectations.

Responsibilities

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements.
• Build strong tenant relations through timely communications and meeting regularly in person.
• Review service delivery and staffing reports to ensure identification of service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectation.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight to regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and in addition to customers to monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation of new staff and the continual development of new staff.
• Interaction with senior level managers and or ownership of both current and potential clients to promote business.

Qualifications

• Bachelor’s degree preferred
• Minimum Five (5) years progression in a janitorial or alike industry.
• Operations management and/or building/facilities management in a Class A building and a working knowledge of the cleaning service industry is preferred.
• Strong communication skills both verbally and written ability to communicate effectively, responding timely with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Pay

Salary: $90,000 - $100,000/yr.

Schedule

Paid holidays and vacation time

Benefits

• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• 401K Opportunity for growth

Company Information

Pritchard Industries participates in E-Verify.