Account Manager

About the role

We are seeking an Account Manager based in Pottstown, PA. This position is an integral member of the Mid-Atlantic Regions management team, reporting to the VP of Operations, and will be directly responsible for leading commercial cleaning operations, ensuring service commitments are met, and exceeding budget and growth expectations. The role oversees scheduling, training, performance management of staff, manages corporate expenses related to customer deliveries, and drives corporate revenue through sales of additional services to current customers while assisting the sales team in developing a new customer base.

Responsibilities

• Develop long-term strategy and sound annual business plans to drive growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure satisfaction with current contract services and identify changing needs.
• Build strong tenant relations through timely communication and regular in‑person meetings.
• Review service delivery and staffing reports to identify service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectations.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and gain insight into regulatory trends.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and customers to monitor service delivery performance and identify deficiencies.
• Oversee recruitment, training orientation, and continual development of cleaning staff.
• Interact with senior‑level managers and ownership of current and potential clients to promote business.
• Perform other duties as needed by the company.

Qualifications

• Bachelor’s degree preferred.
• Minimum five (5) years of progression in a janitorial or similar industry.
• Operations management and/or building/facilities management experience in a Class A building, with a working knowledge of the cleaning service industry preferred.
• Strong communication skills, both verbal and written, with ability to respond timely to building owners, senior management, clients, vendors, and staff.
• Effective problem‑solving, leadership, organizational, and planning skills.
• Strong business development experience, skills, and ideas.

Benefits

• Paid holidays and vacation time.
• Health benefits package.
• Ancillary benefits: Life insurance, Long Term Disability, FSA, and Dependent Spending care.
• 401K.
• Opportunity for growth.
• Pritchard Industries participates in E‑Verify.

Pay

Salary: $62,400 annually.