Account Manager

Job Responsibilities

• Responsible for day-to-day operations, administration and supervision of all departmental sales, services, assets, staff, expenses, and budgets.
• Weekly KPI forecast reporting to budget and quote generation.
• Maintain and implement department processes and procedures in line with company policy to achieve goals and objectives of the department.
• Career development and training.
• Coordinate market analysis and develop business strategy, including planned inventory levels and service standards to sustain projected business activity with a goal to increase that activity.
• Maintain a close working relationship with sales, service, and marketing management including individual account managers to establish short- and long-term goals and the strategy associated with goal attainment.
• Provide continuous communication with existing customers to understand how the aftermarket organization is performing relative to customer expectations.
• Work with all Premium groups to promote all products and support offered.
• Follow and promote all company Safety and Quality standards and procedures as a role model to your staff.
• Able to travel as needed. Needs to be available to coordinate from time to time after hours.
• Contribute to team effort by accomplishing results as needed.

Experience / Education Requirements

• A bachelor’s degree or MBA in Business or related field, or equivalent work-related experience.
• A minimum of 5 years’ progressive experience in Sales, Aftermarket Sales, and/or Management.
• Strong leadership skills and knowledge of how to handle problems quickly and efficiently.
• Excellent written and verbal communications skills.
• Basic computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
• Ability to liaise with all levels of personnel, internally or externally.
• Must be highly organized and could deal with stressful situations as well as down time.