Account Manager

About the role

We are seeking an experienced, high-performing Commercial Lines Account Manager to join our Logan Operations Center. This is a true growth opportunity for a professional looking to expand their impact beyond managing a book of business and play a key role in shaping a high-performing Support Team.

Responsibilities

• Manage and service a book of commercial lines accounts, including renewals, marketing, and policy administration
• Build and maintain strong client relationships through proactive communication, coverage consultation, and problem resolution
• Partner closely with Producers to support account strategy, growth, and retention
• Conduct account reviews to identify coverage gaps, risk exposures, and opportunities for account rounding
• Establish and maintain strong carrier relationships to ensure timely and competitive placement of business
• Serve as a technical resource for CSRs and Junior Account Managers, providing guidance on coverage, workflows, and best practices
• Support training and development of team members, including reviewing work, answering questions, and reinforcing agency standards
• Escalate and assist in resolving complex client, carrier, or coverage issues
• Maintain accurate and thorough documentation of all account activity within AMS360
• Maintain compliance with agency procedures, carrier requirements, and Errors & Omissions guidelines
• Contribute to a collaborative team environment and support broader operational goals and initiatives

Requirements

• 5–8 years of commercial lines insurance experience required
• Active Property & Casualty license required
• Strong technical knowledge of commercial lines coverage, rating, and policy structures
• Proven ability to independently manage accounts while supporting and mentoring team members
• Experience coaching, training, or serving as a resource for junior staff strongly preferred
• Strong problem-solving skills with the ability to navigate complex coverage and service issues
• Excellent communication skills with the ability to explain insurance concepts clearly to both clients and team members
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Proficiency with AMS360 or similar agency management systems preferred
• College degree preferred; high school diploma or GED required

Qualifications

Comprehensive health, dental, and vision coverage
Flexible Spending Accounts (FSA) traditional and dependent care
Supplemental Insurance including Short Term Disability, Long Term Disability, Long Term Care, and Basic Life and Accidental Death & Dismemberment insurance
401(k) retirement plan with employer matching
Worldwide Travel Assistance Program
Vacation Time 3 Floating Holidays
Sick Leave Observed Holidays
Paid Leave (Jury Duty, Volunteer Time off, Disability, Parental Leave, etc.)
Employee Assistance & Employee Discount Programs
Professional development opportunities, including tuition reimbursement and in-house education classes
Career advancement opportunities
Relocation Support

Pay

Compensation will be determined by a number of factors including educational background and experience.

Schedule

This is a full-time, in-office position based in our Logan, Utah Operations Center.

Poms & Associates Offers You

Comprehensive health, dental, and vision coverage
Flexible Spending Accounts (FSA) traditional and dependent care
Supplemental Insurance including Short Term Disability, Long Term Disability, Long Term Care, and Basic Life and Accidental Death & Dismemberment insurance
401(k) retirement plan with employer matching
Worldwide Travel Assistance Program
Vacation Time 3 Floating Holidays
Sick Leave Observed Holidays
Paid Leave (Jury Duty, Volunteer Time off, Disability, Parental Leave, etc.)
Employee Assistance & Employee Discount Programs
Professional development opportunities, including tuition reimbursement and in-house education classes
Career advancement opportunities
Relocation Support

About Poms & Associates

At Poms & Associates, we redefine the insurance experience by offering innovative solutions for both business and personal insurance needs. With decades of experience and expertise, we are dedicated to helping clients stay protected and prepared. We believe that knowledge is the key to effective insurance and that proactive risk management is the smartest way to insure.