Account Manager

Key Responsibilities

• Manage a book of up to 8 existing Enterprise customer accounts with a focus on account expansion and renewals
• Main point of contact for the identification and closing of expansions, upselling and cross-selling into new areas of the business and driving new channel expansion
• Leverage business reviews to align business and IT buyers with a PolyAI-driven AI roadmap
• Responsible for retaining existing customers through renewal and delivering customer lifetime value, executing on specific commercial plays to drive high retention rates
• Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into reality
• Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent

Requirements

• Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers
• Proven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leaders.
• Sales experience with a call center operations background.
• Previous AI experience within the space is nice to have.
• Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX and reduction in wait times
• Successful results meeting/exceeding sales goals, revenue expansion, new product adoption and identifying new use cases across additional areas of the business.
• Proven results that consistently meet and exceed annual retention targets and booking quota