Account Manager

About the role

PolyAI is searching for a US-Based Account Manager to commercially manage and grow our growth-tier customer relationships across a wide variety of verticals.

Key Responsibilities

• Manage a book of up to 8 existing Enterprise customer accounts with a focus on account expansion and renewals
• Main point of contact for the identification and closing of expansions, upselling and cross-selling into new areas of the business and driving new channel expansion
• Leverage business reviews to align business and IT buyers with a PolyAI-driven AI roadmap
• Responsible for retaining existing customers through renewal and delivering customer lifetime value, executing on specific commercial plays to drive high retention rates
• Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into reality
• Accountable for accurate forecasting leveraging MEDDPIC methodology of in-Quarter deals and pipeline generation within Gong
• Create tailored ROI models tailored to specific verticals that cover revenue generation and cost efficiency plays
• Leverage our Command of the Message Sales methodology to foster expanded multi-threaded relationships within a customer department for cross-selling our solution into new areas of the business
• Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent

Requirements

• Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers
• Proven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leaders
• Sales experience with a call center operations background
• Previous AI experience within the space is nice to have
• Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX and reduction in wait times
• Successful results meeting/exceeding sales goals, revenue expansion, new product adoption and identifying new use cases across additional areas of the business
• Proven results that consistently meet and exceed annual retention targets and booking quota
• Experience selling solutions embracing SaaS, system and performance software and innovative devices
• Ability to communicate analytical results a critical success factor for this role
• Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels
• Ability to understand and communicate about Artificial Intelligence (AI) a plus

Style

• Self-starter, willing to balance multiple customer and internal priorities
• Energised to build out a scalable growth model within customer success
• Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook