Account Manager

About the role

The Account Manager role at Pivot Interiors involves managing corporate accounts, from the selling process to project completion, ensuring high levels of customer satisfaction. Key responsibilities include advanced industry analysis, strategic networking, client partnership development, and comprehensive project leadership.

Responsibilities

• Manage all aspects of corporate accounts, from selling to project completion, ensuring customer satisfaction.
• Develop monthly project status reports for each account.
• Lead efforts to analyze and verify complex industry opportunities, identifying business opportunities and increasing revenue.
• Build and maintain accurate CRM highlighting current and future account leads and projects.
• Act as a thought leader within the industry by participating in industry panels, writing articles, and sharing insights.
• Cultivate relationships with key account influencers and lead strategy sessions to drive client engagement and close deals.
• Create comprehensive project schedules, addressing potential complications and guiding internal and external teams to project success.
• Negotiate contracts and service agreements with customer stakeholders.
• Develop in-depth pricing strategies, negotiate discounts, and collaborate with preferred vendors to meet client goals and increase profit margins.
• Lead the project team in finalizing complex project designs, ensuring alignment with client expectations and delivering successful project outcomes.
• Partner with vendor representatives on industry events, providing input on pre-production releases, and developing long-term strategies for upcoming opportunities.
• Proactively communicate with clients to ensure timely project execution, drive client vision, and align project deliverables with appropriate solutions.
• Promote and sell design, installation, project management, and other services as appropriate.
• Utilize creative and strategic negotiation skills to win and further secure business opportunities.

Requirements

• At least 4 years of professional sales-related experience and/or training, or a bachelor’s degree in architecture or interior design from a 4-year college or university.
• Previous experience and/or training in project administration, project management, or interior design may substitute for some experience or formal education requirements.
• Familiarity with project management.
• Excellent presentation skills for effectively delivering sales pitches, engaging with clients, and negotiating.
• Demonstrated ability to logistically plan all phases of the project lifecycle.
• A general understanding of furniture systems, electrical/cabling issues, building systems, and building codes.
• Experience with operations databases and proficiency in Microsoft Word and Excel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Valid California state driver’s license and proof of insurance of an operable vehicle required.
• Healthcare clients may require documentation or other proof of COVID-19 vaccination, including proof of booster (original monovalent booster and/or updated bivalent booster).

Skills

• Advanced industry analysis and strategic networking leadership.
• Client partnership development and high-level strategic planning.
• Comprehensive project leadership and complex budget strategy.
• Vendor partnership leadership and client experience management.
• Negotiation skills and effective communication.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.