Account Manager

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

Schedule

1st Shift - Mon-Fri 7 am-3:30 pm - 100% onsite position

Summary

Manage and coordinate activities related to major account(s).

Essential Duties And Responsibilities

• Serve as the key point of contact with the customer.
• Speaks with customers by phone or in person and receives instructions for shipment, storing, delivery, or general processing.
• Covers with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness, and condition of shipments.
• Error and complaint resolution.
• Projects changes in account activity and plans labor requirements accordingly.
• Sets up and submits written and/or verbal reports on activity and projected labor expenses.
• Data Entry to include inbound and outbound schedule development and creation.
• Cover billing and special requirements as needed.
• Covers and coordinates the administration and paper flow of required documents to the dock operations.
• Communicates with internal and external customers.
• Maintains and assigns workflow to dock operations.
• Handles, coordinates, and follows up on all special projects.
• Follows up on all past due monies related to the account.
• Prepares daily and monthly KPI reports.
• Trains new office associates.
• Processes shipments via customer portals.
• Updates and manages proof of delivery, prepares files for billing.
• Communicates with Management any concerns and/or issues that may impact the company.
• Communicates with Management any ideas and solutions that may benefit the company.

Qualifications

• Excellent interpersonal and communication skills.
• Previous experience in supply chain, transportation, or distribution required.
• Ability to establish and maintain effective relationships with management staff, employees, and service providers.
• Exceptional problem-solving skills and proven experience in relationship management through business change and growth.
• Strong analytical and organization skills.
• Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).

Education Or Experience

Bachelor's degree (B. A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

• Medical
• Dental
• Vision
• 401(k) + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

Pay Range

$60,000-$70,000*

The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.