Account Manager

Responsibilities

• Customer/Account Servicing: Single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account.
• Project & Work Order Management: Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requests.
• Provides frequent and regular status reports to customer regarding project and work order status.
• Sales Order Management: Develops plans and product specifications; produces detailed, accurate and professional looking quotes; works with service departments to develop service contracts.
• Process, Quality and Customer Satisfaction: Ensures standards of performance are met for all customer work activities; establishes costs and sell amounts for all account products and services; is responsible for “cost-of-sale” against account purchases.
• Sales & Marketing: Provides frequent and regular follow-up with customer regarding information for products and services including all support for customer’s requests; presents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealership.

Qualifications + Skills

• Bachelor’s degree, or equivalent combination of education and experience.
• Minimum 3+ years Commercial Furniture Sales experience.
• Demonstrated space planning and project management ability.
• Experience with Haworth products preferred.
• Polished communication skills.
• Excellent interpersonal skills.