Account Manager

As an Account Manager, your goal will be to create raving fans by providing an excellent customer experience to our broker community utilizing our innovative products and cutting-edge technology. At PRMG, we make it our mission to place individuals in a job capacity that complements their skill sets and strengths. In this role, you will be set up for personal growth and future career advancement. Relationship management will be key to your success.

Responsibilities

• Develop and maintain established relationships with correspondent or wholesale brokers through communication and follow-through.
• Identify and maintain daily contact with sources of mortgage loan production (correspondents and brokers) to ensure smooth flow of loan applications through the loan process.
• Answer client questions and respond to loan status, underwriting, processing, and funding flow inquiries.
• Develop and maintain relationships with assigned customers.
• Generate mortgage loan business for PRMG by utilizing creativity and independence to manage current account relationships as well as developing new business.
• Maintain and manage branch pipeline through reporting.
• Provide customer service to sales account executives assisting with internal file flow.
• Order tax transcripts or W2 transcripts for all borrowers, as applicable per loan program.
• Order SSA validation, as applicable per underwriting conditions.
• Order FHA case number assignment, as applicable.
• Pull LDP/GSA on all loan participants.
• Order Mortgage Insurance with sufficient coverage, as applicable per loan program.
• Perform the Verbal VOE within the applicable time frame per loan program of note date on all borrowers.
• Upload the appraisal and proof of appraisal delivery from ValuTrac into FT360 and notify the underwriter the appraisal is ready for review.
• Request change of circumstance from the disclosure department when applicable.
• Review and sign off all designated Level I account manager conditions in FT360.

Requirements

• One year minimum mortgage operations experience.
• Experience working in a fast-paced team environment.
• High school diploma (or equivalent) required; college degree or equivalent work experience preferred.

Skills

• Strong interpersonal communication and business relationship skills.
• Detail-oriented with strong organizational and follow-through skills.
• Excellent analytical, written, and verbal communication skills.
• Technologically proficient in MS Windows software.
• Proven negotiating skills and forecasting capabilities.

Benefits

• Comprehensive benefits package for full-time employees and their dependents, including medical, dental, vision, life insurance, short-term disability, and long-term disability.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Eligibility to enroll in company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month after hire.
• Eligibility to enroll in 401(k) program on the first of the following month after completing 60 days.
• Access to PRMG’s Internal and External Job Portal to apply for internal transfers.

Pay

Minimum USD $28.00/Hr. Maximum USD $35.00/Hr.