Account Manager

Core Responsibilities

• Ensure claims are processed in accordance with payer regulations, protocols, medical authorizations, and departmental guidelines
• Provide email support using the ticketing system to resolve customer issues
• Utilize PowerBI and other reporting tools to analyze data to create action plans for resolving issues
• Identify, analyze, and research trends in submitted claims to create resolutions
• Facilitate regular meetings with customers to discuss any concerns or educational challenges
• Assist customers with setting up and navigating programs or software associated with a product or service on an as-needed basis

Experience And Skills

• Minimum 2 years of experience in account management, revenue cycle management (RCM), or healthcare billing, with a strong focus on third-party payer claims
• Proficiency in CRM systems, preferably HubSpot CRM and billing software
• Strong written and verbal communication skills, with a focus on business etiquette
• Excellent follow-up, time management, and communication skills required
• Project management experience preferred
• Strong problem-solving and decision-making skills
• Excellent verbal and written skills
• Proficiency in MS Office Suite (Outlook, Word, Excel) required

Education And Qualifications

• Bachelor’s degree in Health Care, Public Health, Business Administration, or other related field

What We Offer

• Medical, dental, and vision benefits
• 401k retirement plan
• Aflac benefits
• Paid time off
• Professional development support

Compensation

$60,000-$70,000 depending on experience