Account Manager

What You’ll Do

• Develop and cultivate positive business relationships with clients and sales, creative design team, sales research, and technical teams
• Partner with sales team to develop ideas and materials for Proposals/Avail submissions including media recommendations, research, competitive data, and advise on what is technically feasible to execute
• Be a product expert, know your client and the right SXM Media products that will meet their marketing needs and drive positive results
• Ensure revenue goals consistently inform all facets of account management; design and execute media plans and campaigns; work directly with client on all pre-launch elements related to creative specifications and submission
• Create and manage creative and technical production timelines, with Advertisers/Agencies, and asset delivery to ensure campaigns launch in a timely manner
• Work with internal traffickers, creative design, and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting
• Be the frontline on all booked revenue to monitor campaign delivery and pacing; escalate issues when applicable
• Collaborate with billing team to resolve monthly invoicing queries
• Provide necessary campaign deliverables including but not limited to: reporting, screenshots, and ad-hoc requests
• Delegate work as necessary to internal resources

What You’ll Need

• 1+ year experience in digital/radio/mobile advertising operations or account management
• Extremely proactive and highly organized, with the ability to manage and prioritize multiple and varied tasks and campaigns in a timely manner
• Excellent client service and verbal and written communication skills; results driven with strong analytical skills
• Knowledge of pre& post-sale process and creation of media plans; experience with custom display, mobile, audio, and video advertising products
• Experience in working within internal order management systems and third-party systems including ad servers
• Enjoy working in a collaborative team environment, sharing knowledge across the department

Areas of Experience Preferred but Not Essential

• Knowledge of programmatic transactions
• Performance campaign management handling conversion data and related ad technology
• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)
• Experience with automation and/or AI tools such as chatGPT, Gemini

Qualifications

• Legal right to work in the U.S.