Account Manager

Key Responsibilities

• Customer Retention & Satisfaction:
• Ensure customers become repeat buyers by understanding their needs and exceeding expectations.
• Maintain regular communication, keeping customers informed on progress and resolving any issues promptly.
• Enhancement Sales:
• Achieve or exceed the targeted upsell percentage.
• Propose and sell landscape enhancements in line with customer needs and business goals.
• Collaboration:
• Work closely with the Field Manager to prioritize site issues, customer feedback, and ensure timely delivery of services.
• Conduct monthly property drives to ensure alignment between the team and client expectations.
• Work with Field Manager to ensure all contractual obligations are met, and customer expectations are fulfilled.
• Customer Interaction:
• Conduct onsite meetings with customers to understand needs and propose solutions.
• Keep clear records of customer communications and ensure follow-up on agreed plans.
• Budget & Pricing:
• Prepare and manage the annual budget for each property.
• Secure customer approval for necessary price increases and enhance services.

Qualifications

• Bachelor’s or Associate degree in Horticulture or a related field, or equivalent work experience.
• Minimum 3 years of supervisory experience a plus
• At least 5 years of commercial landscape maintenance experience a plus
• Strong communication skills in English (reading, writing, and speaking) are required. Bilingual (English/Spanish) is a plus.
• Proficient in Microsoft Office Suite.
• Experience with CRM Systems

Requirements

• A valid driver’s license with a driving record that complies with the company’s standards for driving eligibility.

Additional Information

• This position is subject to changes in responsibilities as determined by management.

What We Offer

• Paid Time Off
• 401(k) Retirement Plan
• Medical, Dental & Vision Insurance
• Life Insurance
• Career Growth Opportunities
• Supportive Team Environment

Additional Information

We are an E-Verify Employer

We are proud to be an Equal Opportunity Employer. Pacific Landscape Management does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.