Account Manager

Purpose

The primary responsibility is building customer relationships, increasing sales with new and existing customers, and leading the sales team in customer/prospect/industry strategy and pipeline review sessions.

Education

An associates or bachelor’s degree in Business, Marketing, Communications, or Sales is preferred, but equivalent work experience will be considered.

Experience

• 2-3 years of experience in Account Management, Sales, Customer Relations, or equivalent.
• Experience and/or interest in the aviation industry a plus.

Knowledge, Skills and Abilities Desired

• Proficient in MS Office; especially Excel, Outlook, and Word.
• Must have effective customer relations and interpersonal communication skills.
• Must be engaged and be able to prioritize.
• Excellent presentation, written and verbal communication skills.
• Ability to develop strong relations with customers.
• Ability to influence and persuade to achieve desired outcomes.
• Strong analytical, problem solving and negotiation skills.
• Excellent organizational, planning and prioritization skills.
• Ability to travel 5% -10% of the time.

Duties/Responsibilities

• Manage key accounts, overseeing quotations and order activity.
• Service and build strong relationships with both existing and new accounts.
• Maintain an up-to-date customer database using the CRM.
• Answer sales calls and assist customers accordingly, responding to inquiries in a timely manner.
• Keep customers informed on the status of their orders.
• Prepare paperwork and coordinate product delivery with the customer.
• Oversee critical customer logistics and troubleshoot any shipping issues in a timely manner.
• Meet with production teams regularly to stay abreast of all open order statuses.
• Troubleshoot issues with orders to ensure that a quality product is delivered to the customer.
• Maintain an up-to-date customer database by entering new contacts, shipping addresses, phone numbers and email addresses.
• Maintain an accurate filing and archiving system for all sales orders (past and present).
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and quote status reports.
• Attend selected industry trade shows and conferences throughout the US and staff the booth.
• Participate in industry seminars, conferences, and speaker bureaus for the purpose of building brand awareness.
• Be knowledgeable about the customers product and needs.
• Look for ways to grow existing accounts.
• Develop and maintain communication in a cooperative and professional manner with all levels of staff and customers by communicating openly, honestly and constructively; treating all employees and customers with dignity, respect and courtesy; taking responsibility for and making every effort to resolve communication, trust and respect concerns and problems.
• Aid in other areas as needed.