Account Manager

Location: This position may be based out of our Savannah, GA; Myrtle Beach, SC; or Charleston, SC office. Candidates must be able to work from one of these locations.

About the role

Otis Elevator Company is searching for a highly motivated Account Manager, responsible for territory sales, margin growth, and customer satisfaction for customers within the assigned territory.

Responsibilities

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives.
• Serve as technical sales consultant to customers in the assigned territory.
• Responsible for both territory sales and margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunity.
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts.
• Assist with customer concern resolution along with Operations.
• Partner with branch business development sales team to identify business development opportunities.
• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasting.

Requirements

• Preferred qualifications include 2-4 years of experience in outside sales, or relevant experience in property management or HVAC sales.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Customer-centric with a strong desire to achieve customer satisfaction.
• Self-motivated and able to manage many simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft-based computer software.
• Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills.
• Bachelor’s degree or equivalent work experience required.

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution from day one.
• Comprehensive medical, prescription drug, dental, and vision coverage for you and your eligible dependents.
• Three weeks of paid vacation, along with paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• Generous birth/adoption and parental leave benefits, as well as adoption assistance.
• Tuition reimbursement program.
• Service anniversary celebrations and spot performance bonus opportunities.
• Intensive training in technology, processes, and soft skills, with opportunities to exchange ideas with experienced colleagues.