Account Manager

Location: Lorton, VA, USA

About the role

Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth, and customer satisfaction in the Lorton, VA territory.

Responsibilities

• Prospect, build, and maintain customer relationships.
• Achieve or exceed sales objectives and serve as a technical sales consultant to customers.
• Responsible for both territory sales and margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction via the MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunities.
• Conduct sales planners and needs assessments to inform account targeting efforts, including expansion within the existing installed base and renewal efforts.
• Assist with customer concern resolution alongside Operations.
• Partner with the branch business development sales team to identify business development opportunities.
• Actively communicate competitive feedback and market dynamics internally to help improve the solution set and refine messaging.
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasting.

Requirements

• 2-4 years of experience in outside sales, or relevant experience in property management or HVAC sales.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Customer-centric with a strong desire to achieve customer satisfaction.
• Self-motivated with the ability to manage many simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft-based computer software.
• Strong leadership skills, goal-oriented, and self-motivated with excellent time management and organizational skills.
• Bachelor’s degree or equivalent work experience required.

Benefits

• 401(k) plan with a generous company match and automatic retirement contribution from day one.
• Comprehensive medical, prescription drug, dental, and vision coverage for you and your eligible dependents.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits, including legal, pet, home, and auto insurance options.
• Generous birth/adoption and parental leave benefits, as well as adoption assistance.
• Tuition reimbursement program.
• Service anniversary celebrations and spot performance bonus opportunities.
• Intensive training in technology, processes, and soft skills, with opportunities to exchange ideas with experienced colleagues.