Account Manager

Date Posted: 2026-08-04 | Location: Phoenix, AZ, USA

About the role

The Account Manager will drive sales growth by creating and managing customer relationships through sales achievement, situational problem solving, and comprehensive account management. This role is based in the Phoenix territory and reports to the Sr Manager, Phoenix Service Sales & Ops.

Responsibilities

• Manage a portfolio of elevator units by maintaining strong working relationships with existing customers.
• Serve as the primary contact for timely resolution of customer inquiries and needs.
• Develop repair and modernization sales through networking, bids, and tenders.
• Create and execute a personal sales strategy to meet sales targets while ensuring profitability.
• Use Otis’ sales tools to track opportunities, pipeline, and forecast sales results.
• Conduct sales negotiations and close deals, ensuring timely payment.
• Collaborate with team members, including sales representatives and field colleagues.

Requirements

• Experience in the elevator industry is required.
• A business or technical degree, or completion of training as a technician or technical business administrator, with a minimum of 5 years' work experience.
• Experience in selling technical products requiring customer consultation.
• Strong customer and service orientation, with excellent interpersonal skills.
• Strong presentation, written, and verbal communication skills to develop expectations and relationships with internal and external customers.
• Target-focused with the ability to work at pace in a demanding, complex corporate environment.

Benefits

• Long-term employment contract with the world market leader in a crisis-proof industry.
• Remuneration in accordance with local standards, including vacation, incentives, and car allowance.
• Intensive training in technology, processes, and soft skills, with mentorship from experienced colleagues.
• Support for work-life integration, including flexible working hours and remote work options.
• Opportunities for professional development, including leadership training and the Employee Scholar Program (sponsorship for degrees or certifications).

About Otis

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people daily and maintaining approximately 2.4 million customer units worldwide. With a team of 72,000 people, including engineers, digital technology experts, sales specialists, and field technicians, Otis serves customers in over 200 countries and territories. The company is committed to innovation, diversity, and its core values of Safety, Ethics, and Quality.