Account Manager

About the role

The Account Manager at Pacific Landscape is responsible for ensuring customer satisfaction and retention by building relationships, addressing concerns, and proposing landscape enhancements. They collaborate with all relevant teams and individuals to ensure high service delivery standards and successfully meet customer needs and business objectives.

Responsibilities

• Ensure customers become repeat buyers by understanding their needs and exceeding expectations.
• Maintain regular communication, keeping customers informed on progress and resolving any issues promptly.
• Achieve or exceed the targeted upsell percentage.
• Propose and sell landscape enhancements in line with customer needs and business goals.
• Work closely with the Field Manager to prioritize site issues, customer feedback, and ensure timely delivery of services.
• Conduct monthly property drives to ensure alignment between the team and client expectations.
• Work with the Field Manager to ensure all contractual obligations are met, and customer expectations are fulfilled.
• Conduct onsite meetings with customers to understand needs and propose solutions.
• Keep clear records of customer communications and ensure follow-up on agreed plans.
• Prepare and manage the annual budget for each property.
• Secure customer approval for necessary price increases and enhance services.

Qualifications

• Bachelor’s or Associate degree in Horticulture or a related field, or equivalent work experience.
• Minimum 3 years of supervisory experience a plus.
• At least 5 years of commercial landscape maintenance experience a plus.
• Strong communication skills in English (reading, writing, and speaking) are required.
• Bilingual (English/Spanish) is a plus.
• Proficient in Microsoft Office Suite.
• Experience with CRM Systems.

Requirements

• A valid driver’s license with a driving record that complies with the company’s standards for driving eligibility.

What We Offer

• Paid Time Off
• 401(k) Retirement Plan
• Medical, Dental & Vision Insurance
• Life Insurance
• Career Growth Opportunities
• Supportive Team Environment

Additional Information

• This position is subject to changes in responsibilities as determined by management.

Salary

$80,000 to $90,000 annually