Account Manager

Job Type: Full-time

About the role

EarthWorks fosters strong relationships and makes business decisions that positively impact our employees, clients, and communities. We are innovative, solutions-oriented, growth-minded, and focused on continuous improvement. Our team performs at a high level while maintaining humility and a strong commitment to service. The Account Manager is responsible for driving customer satisfaction and retention by building strong relationships, addressing client needs, and identifying opportunities for landscape enhancements. This role works closely with internal teams to ensure service excellence and alignment with customer expectations and company objectives.

Responsibilities

• Customer Retention & Satisfaction
  • Build and maintain strong client relationships to ensure long-term retention
  • Proactively communicate with customers regarding service performance, updates, and issue resolution
  • Address concerns promptly and ensure a high level of customer satisfaction
• Enhancement Sales
  • Identify, propose, and sell landscape enhancements aligned with client needs
  • Achieve or exceed targeted enhancement sales goals
• Collaboration
  • Partner with the Field Manager to review site conditions, prioritize issues, and align on service delivery
  • Conduct regular property visits to ensure quality standards and client expectations are met
  • Work collaboratively to ensure all contractual obligations are fulfilled
• Customer Interaction
  • Conduct onsite meetings with clients to assess needs and recommend solutions
  • Maintain accurate records of client communications and follow-ups
• Budget & Pricing
  • Assist in preparing and managing property budgets
  • Support pricing adjustments and secure client approvals for service enhancements or increases

Requirements

• Education & Experience
  • Bachelor’s or Associate degree in Horticulture, Landscape Management, or a related field, or equivalent experience
  • Minimum 3 years of supervisory experience preferred
  • Minimum 5 years of commercial landscape maintenance experience preferred
• Skills & Competencies
  • Strong communication skills in English (reading, writing, and speaking) are required
  • Bilingual (English/Spanish) is a plus
  • Proficient in Microsoft Office Suite
  • Experience with CRM systems preferred
  • Strong organizational, problem-solving, and customer service skills
• Physical Requirements & Work Environment
  • Ability to stand, walk, bend, kneel, and occasionally lift up to 50 pounds
  • Regular exposure to outdoor conditions, including heat, cold, rain, and other environmental elements
• Other Requirements
  • Valid driver’s license with an acceptable driving record
  • Employment is contingent upon successful completion of a background check and pre-employment drug screening, in accordance with applicable laws

Benefits

• Paid Time Off
• 401(k) Retirement Plan
• Medical, Dental, and Vision Insurance
• Life Insurance