Account Manager

Responsibilities

• Manage a defined portfolio of customer accounts.
• Build strong customer relationships that drive long-term loyalty and retention.
• Identify and capitalize on upsell and cross-sell opportunities to maximize account value.
• Consistently achieve and exceed assigned revenue growth and retention goals.
• Engage customers through proactive outreach, business reviews, and strategic account planning.
• Re-engage dormant or underperforming accounts and uncover new growth opportunities.
• Ensure a seamless onboarding experience and successful transition of new customers from the Business Development team.
• Maintain accurate account activity, pipeline updates, and customer records in Salesforce.
• Measure success through customer engagement, account retention, revenue growth, and achievement of activity goals.
• Collaborate with internal teams to deliver exceptional customer experiences and business outcomes.

Requirements

• Bachelor's degree in Business or a related field preferred; high school diploma or equivalent required.
• Proven success in account management, customer success, business development, consultative sales, or a related customer-facing role.
• Demonstrated success achieving revenue, retention, or account growth goals.
• Strong ability to uncover customer needs, present solutions, negotiate pricing and terms, and secure customer renewals and expansion opportunities.
• Experience identifying and driving growth opportunities within existing customer accounts.
• Strong prospecting, relationship management, and consultative selling skills; cloud or technology sales experience is a plus.
• Comfortable engaging and presenting to executive-level stakeholders.
• Excellent verbal and written communication skills with exceptional attention to detail.
• Highly organized with strong time-management and prioritization abilities.
• Self-motivated and able to work independently while collaborating effectively within a team environment.
• Adaptable, resilient, and capable of managing multiple priorities in a fast-paced setting.
• Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office applications, including Outlook, Word, and Excel.
• Valid driver's license and ability to travel for business purposes as needed.